Icon for Verizon

Verizon

Verizon is an American multinational telecommunications conglomerate.


Transparency

Does the policy require users to be notified in case of a data breach? No

0/7

Decided May 16, 2020 (revision history). This question accounts for 8% of the final score.

Note that all companies operating in the EU are subject to Art. 33 of the GDPR, which requires companies to notify their data protection authority of a data breach within 72 hours of discovering it.

Possible Options

No0/7
Yes, eventually5/7
Yes, within 72 hours7/7
N/A (the service collects so little personal data that notification would not be possible)7/7

Note

No data breach protocol specified.

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Will affected users be notified when the policy is meaningfully changed? Yes

5/5

Decided May 15, 2020 (revision history). This question accounts for 6% of the final score.

Possible Options

No0/5
Yes5/5
N/A (no personal data—or contact information—collected)5/5

Citation

We may make changes to this privacy policy, so please check back periodically. You will be able to see that we made changes by checking the effective date below. You can also read about recent changes . If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our privacy policy at the time we collected that information from you, we will give you a choice about the new use or disclosure by appropriate means, which may include an opportunity to opt-out.

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Is the policy's history made available? Yes, with revisions or a change-log

5/5

Decided May 15, 2020 (revision history). This question accounts for 6% of the final score.

Possible Options

No0/5
Only the date it was last modified3/5
Yes, with revisions or a change-log5/5

Citation

We may make changes to this privacy policy, so please check back periodically. You will be able to see that we made changes by checking the effective date below. You can also read about recent changes. If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our privacy policy at the time we collected that information from you, we will give you a choice about the new use or disclosure by appropriate means, which may include an opportunity to opt-out.

Note

You can read recent change at https://www.verizon.com/about/privacy/changes-privacy-policy.

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Does the policy outline the service's general security practices? Somewhat

1/3

Decided May 15, 2020 (revision history). This question accounts for 4% of the final score.

The policy provides only a very vague overview of its security practices.

Possible Options

No0/3
Somewhat1/3
Yes2/3
Yes, including audits2.5/3
N/A (no personal data collected)3/3
Yes, including independent audits3/3

Citation

We use technical, administrative and physical safeguards to help protect against unauthorized access to, use or disclosure of information we collect or store. In addition, we train our employees on the importance of privacy, security, and the proper ways to access, use and disclose customer information. Our practices and policies prohibit employees with whom we share this information from using sensitive information unless they are authorized to do so and have a business need. They also require us to keep personally identifiable information and other sensitive records only as long as reasonably necessary for business, accounting, tax or legal purposes.

Although we strive to keep information secure, we can’t guarantee that our safeguards will prevent every attempt to access, use or disclose personal information, use or disclose personal information. We use our security and incident response plans to handle such incidents. You can help secure your account using advice, tips and tools we provide.

If you become aware of a security issue, contact the Verizon Security Control Center and we will work with you to address your concern.

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Collection

Does the policy list the personal data it collects? Yes, generally

7/10

Decided May 16, 2020 (revision history). This question accounts for 12% of the final score.

All general categories of collected personal data are listed, though not all types of personal data are explicitly mentioned (for example, the list might use a phrase like 'such as' when listing types of personal data).

Possible Options

No0/10
Only summarily3/10
Yes, generally7/10
Yes, exhaustively10/10
N/A (no personal information is collected)10/10

Citation

The types of information we collect depends on your use of our products and services and the ways that you interact with us. This may include information about: - Contact, billing, and other information you provide (This includes your name, address, email, phone numbers where you can be reached, images, voice recordings or voiceprints, other biometric identifiers, driver's license number, Social Security Number or Tax Identifier and payment information. It can also include information you provide in surveys, Verizon-sponsored promotions, and grant or job applications.) - How you use our services and your devices (Depending on the services you use, this may include: call records containing phone numbers you call and receive calls from, websites you visit, text records, wireless location, application and feature usage, product and device-specific information and identifiers, router connections, service options you choose, mobile and device numbers, video streaming and video packages and usage, movie rental and purchase data, TV and video viewership, speed and other driving characteristics, and other similar information.) - How you use our websites and apps (This includes information about your browsing, searching and buying activities; IP address, mobile phone number, device numbers and identifiers, web addresses of the sites you come from and go to next, screen records, browser and operating system information, platform type, connection speed and other attributes.) - How our network and your devices are working (Our network equipment monitors conditions such as traffic flow, speed, capacity, power, quality and environmental conditions such as nearby Wi-Fi access points. We may also take pictures of equipment we install or repair. Some Verizon wireless devices include system applications we provide to: collect information about network and device conditions including location, battery life and applications on the device; automatically install apps when you activate your device and with your consent at later times, for example, when you request an app from an advertisement or over the phone. The software collects information when an app it places is first opened or is uninstalled and may update or send notifications about apps on your device. Some apps installed or updated on your device in this way do not appear as icons on your device screen because of their limited utility. For example, they might facilitate the download of apps you select for your device, update apps you already have on your device, or report to an app owner that an app has been opened on the device. You can see and also delete or disable apps installed on your device, whether or not they have visible icons, using your device’s Application Manager under Settings. Apps on your device are governed by their own terms and privacy policies. - Location of your wireless devices (We collect cell tower location information. Based on what you have allowed, we may also collect Wi-Fi, Global Positioning Satellite (GPS) and other location information.)

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Is it clear why the service collects the personal data that it does? Yes

10/10

Decided May 16, 2020 (revision history). This question accounts for 12% of the final score.

This question deals with transparency. Even if the service uses data for reasons that aren't ideal for privacy, provided they list all of those uses, the service can still receive full credit for this question. However, if they are not explicit about their uses (by employing language like "such as"), a lower score is assigned.

Possible Options

No0/10
Somewhat4/10
Mostly7/10
Yes10/10
No personal data is collected10/10

Citation

We use information to:

  • Deliver and maintain products and services
  • Establish and maintain your account and billing records
  • Measure credit and payment risk
  • Provide account-related services and information
  • Help you with service and technical support issues or questions
  • Manage and protect our networks, services, employees and users
  • Detect and prevent fraud
  • Help us improve and personalize your service
  • Research, develop and market new products and services
  • Authenticate you
  • Determine your eligibility for new products and services
  • Better predict content and marketing offers that may interest you
  • Deliver personalized content and offers to you
  • We will obtain your affirmative consent before using information about your visits over time to different non-Verizon websites to customize ads specifically to you. One such program is Verizon Selects. [...]
  • To personalize your experiences and make our marketing more relevant to you
  • To help you when you request assistance with website or app navigation
  • To assist with locating you in an emergency
  • To help improve location accuracy in our services and apps
  • To provide you with updates to system and Verizon applications
  • For the purpose for which you provide it, or as described at the time when you submitted the information.
  • To determine creditworthiness and perform business risk analysis
  • To verify your identity
  • To contact you with marketing offers
  • To improve business modeling
  • To measure service quality on your current plan and other plans we offer

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Does the service collect personal data from third parties? Yes

0/10

Decided May 16, 2020 (revision history). This question accounts for 12% of the final score.

This includes the use of data brokers and independent verification authorities (such as background check providers).

Possible Options

Yes0/10
Only for critical data7/10
No10/10

Citation

We also obtain information from others. This includes:

  • Credit information from outside agencies
  • Demographic and interest data as well as device type, carrier, city and state information from third party data providers
  • Information from social media platforms when you use your social media login to interact with Verizon sites or offers
  • Contact, marketing lead and other information we purchase or receive
  • Information from Verizon Media as permitted by its privacy policy and respecting the choices you make about how this information may be used

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Does the service allow the user to control whether personal data is used or collected for non-critical purposes? On an opt-out basis, for all non-critical data/uses

3/5

Decided May 16, 2020 (revision history). This question accounts for 6% of the final score.

Some services allow users to opt-out or opt-in to of non-critical collection or use of personal data, such as collecting data for personalized advertisements.

Possible Options

No0/5
On an opt-out basis, but only for some non-critical data/uses1.5/5
On an opt-out basis, for all non-critical data/uses3/5
N/A (no data used for non-critical purposes)5/5
On an opt-in basis5/5

Citation

Relevant Mobile Advertising — Update your preferences using your privacy choices page in My Verizon, or by calling 1-866-211-0874. You will need to make changes to each line on your account. You will need to set your preferences for any lines you add or reset your preferences if you change the phone number on an existing line.

To opt out of participating in the Relevant Online Advertising program:

  1. Go to the Services area of My Verizon
  2. Click on Internet
  3. Select the Manage Online Advertising Preferences link within My Internet Service
  4. You will need your user ID and password to access your online account.

To opt out of participating in Relevant TV advertising:

  1. Go to the Services area of My Verizon
  2. Click on TV
  3. Select the Manage TV Advertising Preferences link within My TV Service
  4. You will need your user ID and password to access your online account.

Verizon Selects Update your preferences at the Verizon Selects Preference Center.

Business and Marketing Insights Update your preferences using your privacy choices page in My Verizon or calling 1-866-211-0874. You will need to make changes for each line on your account. You will need to set your preferences for any lines you add or reset your preferences if you change the phone number on an existing line.

Verification service If you do not want your information shared with third parties for the purpose of verifying your identity, you can go online to My Verizon -> My Profile -> Privacy Settings. If you opt out, your information will not be sent to companies who participate in this program.

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Handling

Does the policy allow personally-targeted or behavioral marketing? Yes

0/10

Decided May 16, 2020 (revision history). This question accounts for 12% of the final score.

Possible Options

Yes0/10
Yes, but you can opt-out3.5/10
Yes, but you must opt-in7/10
No10/10

Citation

We use information to:

[...]

  • Better predict content and marketing offers that may interest you
  • Deliver personalized content and offers to you

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Does the service allow third-party access to private personal data? Yes, all parties specified (including non-critical service providers such as advertisers)

3/10

Decided May 15, 2020 (revision history). This question accounts for 12% of the final score.

This may come in the form of outright data sharing or by using local third-party analytics software (such as Google Analytics, which collects a plethora of user information).

Note that whether the policy allows sharing aggregated user data does not affect this question.

If the personal data is encrypted when it passes through the third-party, it does not count as third-party access (as the data is inaccessible to that party).

If personal data has been made public by, for example, posting it to a blog, it does not count as private personal information (and is therefore not considered by this question).

Possible Options

Yes, not all parties specified0/10
Yes, all parties specified (including non-critical service providers such as advertisers)3/10
Yes, not all parties specified (but only to critical service providers)7/10
Yes, all parties specified (only to critical service providers)8/10
No10/10

Citation

Our advertising programs make the ads you see more personalized and useful.

The programs described here use information to predict whether you fit within an audience an advertiser is trying to reach and help them show relevant advertising to you. The programs may also measure advertising campaign effectiveness. You can opt out of participating in these programs.

[...]

This program uses Verizon, Verizon Media and third-party information to create aggregate business and marketing insights. The information we use and the insights we develop do not identify you individually and may be shared with third parties.

This program also may share location information with others in a way that does not personally identify you to develop additional aggregate insights, such as traffic reports. The Business and Marketing Insights program may continue to use Verizon Media data to create insights even if you opt out of the use of Verizon information. Additional details about Verizon Media information used for this program can be found in Verizon Media’s Privacy Policy.

Verizon Selects helps Verizon and third party advertisers personalize your experiences and makes promotions, offers, and ads you see better match your interests across the devices you use. You must opt-in to participate in Selects. More details about the program and the information it uses are available in the Verizon Selects FAQs.

We share certain Verizon Wireless account, device and profile data with third parties to help them verify your identity on behalf of companies with which you do business to help protect you against theft and account takeover. Companies that receive information from us to provide identity verification services are contractually required to protect the information and use it only for providing those services. You have a choice about participating.

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When does the policy allow law enforcement access to personal data? When reasonably requested

3/5

Decided May 15, 2020 (revision history). This question accounts for 6% of the final score.

Possible Options

Always0/5
Not specified0/5
When reasonably requested3/5
Only when required by a court order or subpoena4/5
N/A (no personal data to share)5/5
Never (special legal jurisdiction)5/5

Citation

In addition to the circumstances described above, information that individually identifies you or your device may be shared in certain circumstances, such as:

  • To comply with the law
  • To protect you, others or us
  • To credit and collection agencies
  • When needed by outside auditors and regulators
  • If Verizon enters into a merger, acquisition or sale of all or a portion of our assets or business
  • With your consent

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Does the service allow you to permanently delete your personal data? No

0/5

Decided May 15, 2020 (revision history). This question accounts for 6% of the final score.

Even if there is a reasonable delay before the data is fully deleted (as is common), the data still counts as "permanently deleted" and satisfies the parameters for this question.

Possible Options

No0/5
Yes, by contacting someone3/5
Yes, using an automated mechanism5/5
N/A (no personal information collected)5/5

Citation

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to know what information companies collect about you and the right to access and delete that information within certain limitations.

Note

This is possible if you are affected by the CCPA (resulting in a 5/5); otherwise, there is no information supporting the deletion of an account.

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Warnings

Verizon has no warnings published on PrivacySpy. PrivacySpy publishes warnings when it learns a service has announced a data breach or is found misusing user data. If you believe a warning should be published for Verizon, submit one here.


Highlighted Policy Snapshot ALPHA

No highlighted policy snapshot has been created for this privacy policy. To view the policy at its original location, click here.

4.4/10

How we calculate ratings →


Version Added

May 15, 2020

Ratings Updated

May 16, 2020

Warnings

0

Maintained by

doamatto

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