Icon for Twist

Twist

Twist is a team communication app built by Doist, the company responsible for Todoist.


Handling

Does the policy allow personally-targeted or behavioral marketing? No

10/10

Decided April 2, 2020 (revision history). This question accounts for 12% of the final score.

Possible Options

Yes0/10
Yes, but you can opt-out3.5/10
Yes, but you must opt-in7/10
No10/10

Note

The policy does not explicitly or indirectly allow personally-targeted or behavioral marketing.

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Does the service allow third-party access to private personal data? Yes, all parties specified (only to critical service providers)

8/10

Decided April 2, 2020 (revision history). This question accounts for 12% of the final score.

This may come in the form of outright data sharing or by using local third-party analytics software (such as Google Analytics, which collects a plethora of user information).

Note that whether the policy allows sharing aggregated user data does not affect this question.

If the personal data is encrypted when it passes through the third-party, it does not count as third-party access (as the data is inaccessible to that party).

If personal data has been made public by, for example, posting it to a blog, it does not count as private personal information (and is therefore not considered by this question).

Possible Options

Yes, not all parties specified0/10
Yes, all parties specified (including non-critical service providers such as advertisers)3/10
Yes, not all parties specified (but only to critical service providers)7/10
Yes, all parties specified (only to critical service providers)8/10
No10/10

Citation

"Twist uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run Twist."

"When necessary, we use the following GDPR-compliant third party services:

  • Amazon Web Services
  • Google Analytics
  • Zendesk
  • SendGrid
  • Mailgun
  • Paypal
  • Stripe
  • Microsoft Azure
  • Microsoft Visual Studio App Center
  • Fabric (Crashlytics)
  • Baremetrics
  • MailChimp "

"We do NOT partner with or have special relationships with any ad server companies."

Note

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Does the service allow you to permanently delete your personal data? Yes, using an automated mechanism

5/5

Decided April 2, 2020 (revision history). This question accounts for 6% of the final score.

Even if there is a reasonable delay before the data is fully deleted (as is common), the data still counts as "permanently deleted" and satisfies the parameters for this question.

Possible Options

No0/5
Yes, by contacting someone3/5
Yes, using an automated mechanism5/5
N/A (no personal information collected)5/5

Citation

"Upon deleting your account, all your personal data will be removed from our production systems. Only an encrypted copy of your data will remain on our backup archives for 90 days. After this period, all data associated with your account will be deleted permanently."

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When does the policy allow law enforcement access to personal data? Only when required by a court order or subpoena

4/5

Decided April 2, 2020 (revision history). This question accounts for 6% of the final score.

Possible Options

Always0/5
Not specified0/5
When reasonably requested3/5
Only when required by a court order or subpoena4/5
N/A (no personal data to share)5/5
Never (special legal jurisdiction)5/5

Citation

"We will not voluntarily disclose your data and information to any government organizations and entities. We will only disclose your data and information to government agencies when we are forced to fulfill legal or regulatory requirements. We will email or send Service notifications to our Customer if the Customer’s account is under investigation by government agencies."

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Collection

Does the service collect personal data from third parties? No

10/10

Decided April 2, 2020 (revision history). This question accounts for 12% of the final score.

This includes the use of data brokers and independent verification authorities (such as background check providers).

Possible Options

Yes0/10
Only for critical data7/10
No10/10

Note

It is not inferred from the policy that Twist collects personal data from third parties.

Click here to suggest a change or to flag this conclusion as incorrect, or here for more information.


Does the policy list the personal data it collects? Yes, exhaustively

10/10

Decided April 2, 2020 (revision history). This question accounts for 12% of the final score.

All types of collected personal data are listed specifically

Possible Options

No0/10
Only summarily3/10
Yes, generally7/10
Yes, exhaustively10/10
N/A (no personal information is collected)10/10

Citation

"When registering for Todoist and Twist you voluntarily give us information such as your name and email address. You can access and update this information at any time in your personal Account Settings.

In addition, when you use our services, you give us the consent to use the following data:

  • Email
  • IP address
  • Device ID
  • Name and surname (optional, not processed)
  • Job (optional, not processed)
  • Phone number (optional, not processed)
  • VAT ID (optional)
  • Invoice address (for Unlimited accounts)

"

Note

Click here to suggest a change or to flag this conclusion as incorrect, or here for more information.


Is it clear why the service collects the personal data that it does? Yes

10/10

Decided April 2, 2020 (revision history). This question accounts for 12% of the final score.

This question deals with transparency. Even if the service uses data for reasons that aren't ideal for privacy, provided they list all of those uses, the service can still receive full credit for this question. However, if they are not explicit about their uses (by employing language like "such as"), a lower score is assigned.

Possible Options

No0/10
Somewhat4/10
Mostly7/10
Yes10/10
No personal data is collected10/10

Citation

"We only collect personal data that is required to provide our service, and we only store it insofar that it is necessary to deliver these services."

"Twist also collects user activity data for analytical purposes. The user data we collect is used to improve Twist and the quality of our service."

"Your information is only used internally for the necessary operation of Twist and won't be shared with others."

Click here to suggest a change or to flag this conclusion as incorrect, or here for more information.


Does the service allow the user to control whether personal data is used or collected for non-critical purposes? On an opt-in basis

5/5

Decided April 2, 2020 (revision history). This question accounts for 6% of the final score.

Non-critical use of personal data is not enabled by default.

Some services allow users to opt-out or opt-in to of non-critical collection or use of personal data, such as collecting data for personalized advertisements.

Possible Options

No0/5
On an opt-out basis, but only for some non-critical data/uses1.5/5
On an opt-out basis, for all non-critical data/uses3/5
N/A (no data used for non-critical purposes)5/5
On an opt-in basis5/5

Note

Twist allows third-party apps integration who have their respective privacy practices.

Click here to suggest a change or to flag this conclusion as incorrect, or here for more information.


Transparency

Does the policy require users to be notified in case of a data breach? No

0/7

Decided April 3, 2020 (revision history). This question accounts for 8% of the final score.

Note that all companies operating in the EU are subject to Art. 33 of the GDPR, which requires companies to notify their data protection authority of a data breach within 72 hours of discovering it.

Possible Options

No0/7
Yes, eventually5/7
Yes, within 72 hours7/7
N/A (the service collects so little personal data that notification would not be possible)7/7

Note

The privacy policy does not specify a data breach protocol.

Click here to suggest a change or to flag this conclusion as incorrect, or here for more information.


Is the policy's history made available? Only the date it was last modified

3/5

Decided April 3, 2020 (revision history). This question accounts for 6% of the final score.

Possible Options

No0/5
Only the date it was last modified3/5
Yes, with revisions or a change-log5/5

Note

There is no option to review the privacy policy's history, but a last effective date is shown.

Click here to suggest a change or to flag this conclusion as incorrect, or here for more information.


Will affected users be notified when the policy is meaningfully changed? Yes

5/5

Decided April 2, 2020 (revision history). This question accounts for 6% of the final score.

Possible Options

No0/5
Yes5/5
N/A (no personal data—or contact information—collected)5/5

Citation

"If our information practices change in the future we will post the policy changes to our website and notify you of these changes."

Click here to suggest a change or to flag this conclusion as incorrect, or here for more information.


Does the policy outline the service's general security practices? Yes, including audits

2.5/3

Decided April 2, 2020 (revision history). This question accounts for 4% of the final score.

"Reviews," "monitoring," etc. also count as audits.

Possible Options

No0/3
Somewhat1/3
Yes2/3
Yes, including audits2.5/3
N/A (no personal data collected)3/3
Yes, including independent audits3/3

Citation

"At Twist, we maintain a security system that ... supports continuous monitoring for potential vulnerabilities."

"We regularly test, assess and evaluate the effectiveness of our processes and technology."

Note

Twist has a comprehensive separate page dedicated to their security practices.

Click here to suggest a change or to flag this conclusion as incorrect, or here for more information.



Warnings

Twist has no warnings published on PrivacySpy. PrivacySpy publishes warnings when it learns a service has announced a data breach or is found misusing user data. If you believe a warning should be published for Twist, submit one here.


Highlighted Policy Snapshot ALPHA

No highlighted policy snapshot has been created for this privacy policy. To view the policy at its original location, click here.

8.5/10

How we calculate ratings →


Version Added

April 2, 2020

Ratings Updated

April 3, 2020

Warnings

0

Maintained by

Igor

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