Twist

Twist is a team communication app built by Doist.

8.1/10

How we calculate ratings →

Handling

Does the policy allow personally-targeted or behavioral marketing? No

10/10

Does the service allow you to permanently delete your personal data? Yes, using an automated mechanism

5/5

Does the service allow third-party access to private personal data? Yes, all parties specified (only to critical service providers)

8/10

This may come in the form of outright data sharing or by using local third-party analytics software (such as Google Analytics, which collects a plethora of user information).

Note that whether the policy allows sharing aggregated user data does not affect this question.

If the personal data is encrypted when it passes through the third-party, it does not count as third-party access (as the data is inaccessible to that party).

If personal data has been made public by, for example, posting it to a blog, it does not count as private personal information (and is therefore not considered by this question).

Score

Yes

The policy allows sharing personal data with third parties (not just critical service providers), and does not explicitly list the third parties.

Yes, all parties specified (including non-critical service providers such as advertisers)

30%

Yes, not all parties specified (but only to critical service providers)

70%

Yes, all parties specified (only to critical service providers)

80%

100%

Citation

"Twist uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run Twist."

"When necessary, we use the following GDPR-compliant third party services:

Amazon Web Services
Google Analytics
Zendesk
SendGrid
Mailgun
Paypal
Stripe
Microsoft Azure
Microsoft Visual Studio App Center
Fabric (Crashlytics)
Baremetrics
MailChimp
"

"We do NOT partner with or have special relationships with any ad server companies."

Notes

(Source.)

When does the policy allow law enforcement access to personal data? Only when required by a court order or subpoena

4/5

Score

Always

This includes cases in which law enforcement either runs the service or has a known backdoor into (or relationship with) the service.

Not specified

When reasonably requested

60%

Only when required by a court order or subpoena

80%

N/A (no personal data to share)

The service would have no personal data to share with law enforcement.

100%

Never (special legal jurisdiction)

The service operates in a jurisdiction in which sharing data with law enforcement is never required.

100%

Citation

"We will not voluntarily disclose your data and information to any government organizations and entities. We will only disclose your data and information to government agencies when we are forced to fulfill legal or regulatory requirements. We will email or send Service notifications to our Customer if the Customer’s account is under investigation by government agencies."

Transparency

Does the policy outline the service's general security practices? Yes, including audits

2/3

Score

Somewhat

The policy provides only a very vague overview of its security practices.

30%

Yes

60%

Yes, including audits

"Reviews," "monitoring," etc. also count as audits.

80%

Yes, including independent audits

Independent "reviews," "monitoring," etc. also count as independent audits.

100%

N/A

The service doesn't collect any personal information.

100%

Citation

"At Twist, we maintain a security system that ... supports continuous monitoring for potential vulnerabilities."

"We regularly test, assess and evaluate the effectiveness of our processes and technology."

Notes

Twist has a comprehensive separate page dedicated to their security practices.

Is the policy's history made available? Only the date it was last modified

3/5

Does the policy require users to be notified in case of a data breach? Not necessarily

0/7

Will affected users be notified when the policy is meaningfully changed? Yes

5/5

Collection

Does the service collect personal data from third parties? No

10/10

Is it clear why the service collects the personal data that it does? Yes

10/10

Does the service allow the user to control whether personal data is collected or used for non-critical purposes? On an opt-out basis, for all non-critical data/uses

6/10

Does the policy list the personal data it collects? Yes, exhaustively

10/10

Score

The policy does not claim to not collect personal data, but it also doesn't provide any meaningful insight into the types of personal data it collects.

Only summarily

The policy uses overly vague language to provide a summary of the types of collected personal data.

30%

Yes, generally

All general categories of collected personal data are listed, though not all types of personal data are explicitly mentioned (for example, the list might use a phrase like 'such as' when listing types of personal data).

70%

Yes, exhaustively

All types of collected personal data are listed specifically

100%

N/A (no personal data is collected)

100%

Citation

"When registering for Todoist and Twist you voluntarily give us information such as your name and email address. You can access and update this information at any time in your personal Account Settings.

In addition, when you use our services, you give us the consent to use the following data:

Email
IP address
Device ID
Name and surname (optional, not processed)
Job (optional, not processed)
Phone number (optional, not processed)
VAT ID (optional)
Invoice address (for Unlimited accounts)

Notes

(Source.)

Last Updated

May 26, 2021

Sources

Source #1 ↗

Contributors

ibarakaiev