Ting

Ting is an American mobile virtual network operator and internet service provider launched in February 2012 by Tucows Inc.

This page is not published. While you can access it via its direct link, it is not yet displayed on the website.

Transparency

Does the policy require users to be notified in case of a data breach? No

0/7

Decided May 18, 2020 (revision history). This question accounts for 8% of the final score.

Note that all companies operating in the EU are subject to Art. 33 of the GDPR, which requires companies to notify their data protection authority of a data breach within 72 hours of discovering it.

Possible Options

No0/7
Yes, eventually5/7
Yes, within 72 hours7/7
N/A (the service collects so little personal data that notification would not be possible)7/7

Note

No notice of if you will be contacted because of a breach

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Will affected users be notified when the policy is meaningfully changed? Yes

5/5

Decided May 18, 2020 (revision history). This question accounts for 6% of the final score.

Possible Options

No0/5
Yes5/5
N/A (no personal data—or contact information—collected)5/5

Citation

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

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Is the policy's history made available? Only the date it was last modified

3/5

Decided May 18, 2020 (revision history). This question accounts for 6% of the final score.

Possible Options

No0/5
Only the date it was last modified3/5
Yes, with revisions or a change-log5/5

Citation

Effective on June 1, 2018

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Does the policy outline the service's general security practices? Somewhat

1/3

Decided May 18, 2020 (revision history). This question accounts for 4% of the final score.

The policy provides only a very vague overview of its security practices.

Possible Options

No0/3
Somewhat1/3
Yes2/3
Yes, including audits2.5/3
N/A (no personal data collected)3/3
Yes, including independent audits3/3

Citation

The security of your personal information is important to us. When you provide sensitive information (such as a credit card number) to us, we encrypt the transmission of that information using secure socket layer technology (SSL). We also follow generally-accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Web site, you can contact us at [email protected]

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Collection

Is it clear why the service collects the personal data that it does? Yes

10/10

Decided May 18, 2020 (revision history). This question accounts for 12% of the final score.

This question deals with transparency. Even if the service uses data for reasons that aren't ideal for privacy, provided they list all of those uses, the service can still receive full credit for this question. However, if they are not explicit about their uses (by employing language like "such as"), a lower score is assigned.

Possible Options

No0/10
Somewhat4/10
Mostly7/10
Yes10/10
No personal data is collected10/10

Citation

We use this information to: Fulfill your order; Send you an order confirmation; Respond to customer service requests; Administer your account, including allowing you to (a) login to, navigate, and use our website; (b) view and adjust the services you have purchased from us inside your account; and (c) pay your bill or update your billing information; Send you communications about how to use our services, including your phone(s); Send you communications about new service offerings; Solicit your feedback on the quality of our customer service; and Respond to your questions and concerns.

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Does the policy list the personal data it collects? Yes, generally

7/10

Decided May 18, 2020 (revision history). This question accounts for 12% of the final score.

All general categories of collected personal data are listed, though not all types of personal data are explicitly mentioned (for example, the list might use a phrase like 'such as' when listing types of personal data).

Possible Options

No0/10
Only summarily3/10
Yes, generally7/10
Yes, exhaustively10/10
N/A (no personal information is collected)10/10

Citation

We collect the following personal information from you: Contact Information such as name, email address, mailing address, phone number; Billing Information such as credit card number, and billing address; Unique Identifiers such as user name, account number, and password; Usage activity about how you interact with us such as purchase history, what content you viewed, and which areas of our site you visited; and Information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

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Does the service collect personal data from third parties? Only for critical data

7/10

Decided May 18, 2020 (revision history). This question accounts for 12% of the final score.

For example, a blog providing user avatars or a bank conducting identity verification

This includes the use of data brokers and independent verification authorities (such as background check providers).

Possible Options

Yes0/10
Only for critical data7/10
No10/10

Citation

We obtain address information about you from third party sources, such as the US Postal Service, to verify your address so we can properly ship your order to you and to prevent fraud.

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Does the service allow the user to control whether personal data is used or collected for non-critical purposes? N/A (no data used for non-critical purposes)

5/5

Decided May 18, 2020 (revision history). This question accounts for 6% of the final score.

Some services allow users to opt-out or opt-in to of non-critical collection or use of personal data, such as collecting data for personalized advertisements.

Possible Options

No0/5
On an opt-out basis, but only for some non-critical data/uses1.5/5
On an opt-out basis, for all non-critical data/uses3/5
N/A (no data used for non-critical purposes)5/5
On an opt-in basis5/5

Note

No data is used for non-essential purposes

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Handling

Does the policy allow personally-targeted or behavioral marketing? No

10/10

Decided May 18, 2020 (revision history). This question accounts for 12% of the final score.

Possible Options

Yes0/10
Yes, but you can opt-out3.5/10
Yes, but you must opt-in7/10
No10/10

Citation

We do not sell or share your information with any third-parties so they can market to you.

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Does the service allow third-party access to private personal data? Yes, not all parties specified (but only to critical service providers)

7/10

Decided May 18, 2020 (revision history). This question accounts for 12% of the final score.

This may come in the form of outright data sharing or by using local third-party analytics software (such as Google Analytics, which collects a plethora of user information).

Note that whether the policy allows sharing aggregated user data does not affect this question.

If the personal data is encrypted when it passes through the third-party, it does not count as third-party access (as the data is inaccessible to that party).

If personal data has been made public by, for example, posting it to a blog, it does not count as private personal information (and is therefore not considered by this question).

Possible Options

Yes, not all parties specified0/10
Yes, all parties specified (including non-critical service providers such as advertisers)3/10
Yes, not all parties specified (but only to critical service providers)7/10
Yes, all parties specified (only to critical service providers)8/10
No10/10

Citation

We provide your personal information to the shipping company when you purchase a device from us. We also use certain software vendors to manage our customer support, credit card processing, and fraud detection. Our contracts with each of these companies requires them to keep your information safe and secure and not to share the information with anyone other than Ting. We do not sell or share your information with any third-parties so they can market to you.

Note

The specific shipping company/companies is/are not disclosed

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Does the service allow you to permanently delete your personal data? Yes, by contacting someone

3/5

Decided May 18, 2020 (revision history). This question accounts for 6% of the final score.

Even if there is a reasonable delay before the data is fully deleted (as is common), the data still counts as "permanently deleted" and satisfies the parameters for this question.

Possible Options

No0/5
Yes, by contacting someone3/5
Yes, using an automated mechanism5/5
N/A (no personal information collected)5/5

Citation

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected] We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

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When does the policy allow law enforcement access to personal data? Not specified

0/5

Decided May 18, 2020 (revision history). This question accounts for 6% of the final score.

Possible Options

Always0/5
Not specified0/5
When reasonably requested3/5
Only when required by a court order or subpoena4/5
N/A (no personal data to share)5/5
Never (special legal jurisdiction)5/5

Note

Disclosure to law enforcement is not defined

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Warnings

Ting has no warnings published on PrivacySpy. PrivacySpy publishes warnings when it learns a service has announced a data breach or is found misusing user data. If you believe a warning should be published for Ting, submit one here.


Highlighted Policy Snapshot ALPHA

No highlighted policy snapshot has been created for this privacy policy. To view the policy at its original location, click here.

6.8/10

How we calculate ratings →


Version Added

May 18, 2020

Ratings Updated

May 18, 2020

Warnings

0

Maintained by

doamatto

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