WHEN WE SHARE INFORMATION COLLECTED ABOUT YOU
We do not sell, license, rent, or otherwise provide your Personal Information to unaffiliated third-parties (parties outside the T-Mobile corporate family) to market their services or products to you without your consent. We may, however, disclose your information to unaffiliated third-parties as follows:
With Your Consent
We may disclose Personal Information about you to third-parties with your consent. We may obtain your consent in writing; online, through "click-through" agreements; when you accept the terms of disclosures on your phone for certain applications or services; orally, in our stores or on the phone, including through interactive voice response, or implicitly, for example, when you purchase a product and ask that it be shipped to your home, consenting to our disclosure of your name and address to a third-party shipping company to complete delivery.
To the Primary Account Holder
We may disclose information about an account user to the primary account holder (the party financially responsible for the account). If a business, governmental agency, or other individual obtains service for you, that entity or individual is our customer, and we may provide information about you or your use of the service, products or devices to them or others at their direction. When you are the primary account holder, but you receive special or discounted pricing, terms, or other benefits through another party’s agreement with us (for example, an employee discount), we may provide enough information to that party to verify your initial and continuing eligibility for benefits under their agreement with us and to calculate any associated discounts.
To Our Service Providers
We may disclose information to third-party vendors and partners who complete transactions or perform services on our behalf (for example, credit/debit card processing, billing, shipping, repair, customer service, auditing, and marketing).
Third-Party Carriers and Suppliers
In a Business Transfer
We may sell, disclose, or transfer information about you as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which such information could be transferred to third-parties as a business asset in the transaction. We may also share information with banks for purposes of transferring loans in connection with your device financing.
For Legal Process & Protection
We may disclose Personal Information, and other information about you, or your communications, where we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary:
To satisfy any applicable law, regulation, legal process or enforceable governmental request;
To enforce or apply agreements, or initiate, render, bill, and collect for services and products (including to collection agencies in order to obtain payment for our products and services);
To protect our rights or interests, property or safety or that of others; In connection with claims, disputes, or litigation – in court or elsewhere;
To protect users of our services and other carriers or providers from fraudulent, abusive, or unlawful use of, or subscription to, such services;
When information is reported to the Spam Reporting Service, it may be shared with government agencies and others that work to combat spam and prevent fraudulent, deceptive, and unfair practices;
To facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government; or
In an emergency situation.
Co-Sponsored Websites and Partners
If you provide information to us in connection with a co-sponsored website, this Statement will apply to our use of the information and the co-sponsor’s statement will apply to their use of the information. If you purchase equipment or activate service at one of our partner’s locations (including websites of such dealer or retailer), they may request information from you that is passed to us as part of the activation process, but which may also be retained by the partner. This Statement will govern our use of such information, and the partner’s privacy statement will govern its use of such information.
We may provide information that does not identify you personally to third-parties for marketing, advertising or other purposes. For more information about our INSIGHTS Program see T-Mobile INSIGHTS
Third-Party Applications for Your Devices
We are not responsible for the third-party applications (for example, applications, programs, widgets, etc.) you select and install on your device. When you install third party applications, you may give your consent for the third party to access information stored on the device and on our network to facilitate the application’s functions (for example, you may consent to third-party access to your location information – see Location Based Services). The manner in which such third-parties may use, share, or disclose such information is governed by the terms and conditions and privacy statement provided by that third party – not by this Statement. For more information, see Device Apps
Location-Based Services If your device is turned on, our network is collecting data about the device location. We may use, provide access to, or disclose this network location data without your approval to provide and support our services, including to route wireless communications, operate and improve our network and business, detect and prevent fraud, provide emergency responders information about how to find you when you call 911, or as required by law or emergency.
Depending on your device, you may be able to obtain services (such as mapping or ride-sharing service) that use the location of your device. These services, referred to as Location-Based Services (“LBS”), are generally provided by third-parties in connection with apps or websites. Third-party LBS providers generally use your device operating system’s location capabilities, which can determine location independent of our network, to derive device location. We do not share network location data with third-party LBS providers for their LBS. It is important that you understand the location capabilities and settings of your device and the privacy policies and terms under which third-party LBS are provided.
In some cases, T-Mobile may provide LBS services. Where we do so, we will request your permission before we access precise location data to support the service. If you have previously consented to our app or service accessing precise location data, you may revoke that permission at any time through the device’s operating system location preference controls or the app settings. You may also follow the standard uninstall process to remove the app from your device.
T-Mobile follows the CTIA’s Best Practices Guidelines for Location-Based Services, which are available here. For additional details, please review our article on Location Services in the T-Mobile Privacy Center.
Advertising You may see T-Mobile and other advertisements on your devices - whether you are connected to our network or using another connection method (e.g., WiFi or wireline connections). In some cases, these ads may be targeted to your device based on information the advertiser has gathered about your prior online or offline behavior, or other data about your interests. These online ads are sometimes called “interest-based” or “targeted” ads.
Like most companies that operate commercial websites or apps, T-Mobile works with advertising networks, which collect certain information about our site and app visitors, serve ads on our behalf, and measure their effectiveness. The advertising networks that provide these ads may place cookies, web beacons, or use similar technologies on their partners’ websites and apps, including T-Mobile’s. This technology allows them to track device activity over time across online properties – but we don’t allow these advertising networks to collect information on our websites or apps that identifies you personally (such as your name, address, or phone number). Their use of these technologies and of the information collected is subject to their own privacy policies and those of the sites where they operate. You can opt-out of targeted ads provided by most advertising networks. Please be aware, however, that even if you opt-out of interest-based ads, you will continue to see just as many ads, but they may not be as relevant to you.