A name that you choose (optional and may be an alias or pseudonym, but see also our Terms of Service), → to be able to address you when we communicate with you. Verification email address, → This address is used to send you an activation link to activate your StartMail trial account. To maintain the integrity of the StartMail service, StartMail must take measures to avoid the automatic creation of accounts by spammers. This is because if spammers use StartMail to send messages, StartMail’s IP addresses can become blocked by major mail providers such as Gmail, Yahoo, Outlook, etc. Your desired email address (required), → to provide you with your StartMail email address A password (required), → to provide authentication for your Account. A Recovery Email Address (optional, see also our ToS), → to communicate with you in the event that you need to recover access to your StartMail Account should you ever lose your password. An invite code (optional, if you have one), → to give you the benefit of a promotional offer. Your preference as to whether you would like to subscribe to our newsletter(s), → to send you our newsletters only if you want to receive them. Information collected as a result of you answering prompts, such as image labeling data, text converted from audio files played to you, → in order for us to protect our website from spam and abuse, we use hCaptcha. Intuition Machines can deduce if we are dealing with a legitimate website visitor or a robot. We have a legitimate interest to know this. For more information, please read hCaptcha’s Privacy Statement.
You may send us feedback or a support request. StartMail processes personal data to offer you support. For this purpose, we use the information provided by you, such as your email address and your feedback or request. We need this information for the performance of a contract: to respond to your feedback or support request.
We use Zendesk to process your feedback or support request. Zendesk is located in the US and has a Privacy Shield certificate. This means that appropriate safeguards have been taken to protect your privacy. Nevertheless, If you do not want that, then you can send an e-mail to [email protected] Note that it may take slightly longer for an agent to pick up your request. We store any communications up to a maximum of two years.
Note: if your message is abusive in language or content, we may block further messages from you.
For payment processing, StartMail relies on third parties such as Stripe and Paypal to process payment details such as credit card information to process your payments or refunding such payments. In accordance with Payment Card Industry Security Standards (PCI DSS), which our payment and subscriptions providers all adhere to, they are not permitted to use your information for anything other than processing your payment. For subscription management, StartMail relies on Chargebee to manage customer lifecycle operations such as managing trials, assigning credits, issuing refunds and making mid-cycle subscription Our subscription management provider processes data only as our ‘processor’ (as intended in the GDPR). Through our data processing agreement, we have bound this provider to only process data in order to provide their services to us and not for other purposes. In addition, we pseudonymize your data before providing it to our subscription management provider.