SaferVPN

SaferVPN is a VPN service operated by Safer Social, Ltd.

6.3/10

How we calculate ratings →

Handling

Does the policy allow personally-targeted or behavioral marketing? No

10/10

Does the service allow you to permanently delete your personal data? No

0/5

Does the service allow third-party access to private personal data? Yes, not all parties specified (but only to critical service providers)

7/10

This may come in the form of outright data sharing or by using local third-party analytics software (such as Google Analytics, which collects a plethora of user information).

Note that whether the policy allows sharing aggregated user data does not affect this question.

If the personal data is encrypted when it passes through the third-party, it does not count as third-party access (as the data is inaccessible to that party).

If personal data has been made public by, for example, posting it to a blog, it does not count as private personal information (and is therefore not considered by this question).

Score

Yes

The policy allows sharing personal data with third parties (not just critical service providers), and does not explicitly list the third parties.

Yes, all parties specified (including non-critical service providers such as advertisers)

30%

Yes, not all parties specified (but only to critical service providers)

70%

Yes, all parties specified (only to critical service providers)

80%

100%

Citation

We may use Information we collect in order to: facilitate the provision of the Service to you, maintain and improve SaferVPN's site and services, send notices to you, and to protect the rights of SaferVPN, of its Users and of other third-parties (e.g., in order to prevent and detect (i) fraud against our Service (such as credit card fraud (and (ii) abuse of our network (such as spamming other illicit activity)).

We do not disclose personally identifying Information to third-parties, except if we - believe that it is necessary to comply with a law, regulation, legal request or legal process; to protect the rights, property or personal safety of SaferVPN, its Users and any other person; to address fraud, security or technical issues; or to protect SaferVPN's rights (including investigation of potential violations thereof) or property; are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, where your Information may be sold or transferred as part of that transaction. In any such transfer of Information, we will ensure the confidentiality of any personal Information involved in such transactions and provide notice before personal Information is transferred and becomes subject to a different privacy policy; believe that it is necessary for the provision of the Service, such as responding to your requests for customer services or disclosure to third-parties who host the Service at a co-location facility for servers; or have obtained your consent, as provided, for example, under Section 2 above.

When does the policy allow law enforcement access to personal data? When reasonably requested

3/5

Score

Always

This includes cases in which law enforcement either runs the service or has a known backdoor into (or relationship with) the service.

Not specified

When reasonably requested

60%

Only when required by a court order or subpoena

80%

N/A (no personal data to share)

The service would have no personal data to share with law enforcement.

100%

Never (special legal jurisdiction)

The service operates in a jurisdiction in which sharing data with law enforcement is never required.

100%

Citation

...believe that it is necessary to comply with a law, regulation, legal request or legal process; to protect the rights, property or personal safety of SaferVPN, its Users and any other person; to address fraud, security or technical issues; or to protect SaferVPN's rights (including investigation of potential violations thereof) or property;

Transparency

Does the policy outline the service's general security practices? No

0/3

Score

Somewhat

The policy provides only a very vague overview of its security practices.

30%

Yes

60%

Yes, including audits

"Reviews," "monitoring," etc. also count as audits.

80%

Yes, including independent audits

Independent "reviews," "monitoring," etc. also count as independent audits.

100%

N/A

The service doesn't collect any personal information.

100%

Notes

There is no mention of such in the policy. There are some separate pages for marketing that its a "no-log VPN" or that it has "smart Wi-Fi protection."

Is the policy's history made available? Only the date it was last modified

3/5

Does the policy require users to be notified in case of a data breach? Not necessarily

0/7

Will affected users be notified when the policy is meaningfully changed? No

0/5

Collection

Does the service collect personal data from third parties? Yes, but for critical data only

7/10

Is it clear why the service collects the personal data that it does? Yes

10/10

Score

Somewhat

30%

Mostly

70%

Yes

100%

N/A

The service doesn't collect any personal information.

100%

Citation

When a User creates or reconfigures a User Account, the User provides his/her e-mail address, and any other personal or preference information that you elect to provide to us.

SaferVPN only uses your email address to alert you to payment transactions, password changes, updates and announcements and opportunities from our Marketing Department.

We collect minimal usage statistics to maintain our quality of service. Our VPN servers log the following information each time a User activates and uses the Service ("Session"): date and time on which the Session began, date and time on which the Session ended, the amount of data transmitted during each Session, to which location (eg. USA East) (We do not hold servers’ IP addresses), and from which country you connected from (We do not hold IP addresses).
We collect the data mentioned above solely for the purposes set forth in Section 5 below.

We closely review any requests we receive for customer information by a third party. We cannot provide information that we do not have, and we do not provide information that we do have unless we are legally required to

Our website servers automatically record information created by Users’ use of our website. Such data is collected by web server logs and cookies (see explanation in Section 4 below) and may include information such as: the date and time of visits to SaferVPN’s website, the pages viewed, time spent on our Site, and the Internet sites visited just before and just after our Site.

Does the service allow the user to control whether personal data is collected or used for non-critical purposes? N/A (no data used for non-critical purposes)

10/10

Does the policy list the personal data it collects? Yes, generally

7/10

Score

The policy does not claim to not collect personal data, but it also doesn't provide any meaningful insight into the types of personal data it collects.

Only summarily

The policy uses overly vague language to provide a summary of the types of collected personal data.

30%

Yes, generally

All general categories of collected personal data are listed, though not all types of personal data are explicitly mentioned (for example, the list might use a phrase like 'such as' when listing types of personal data).

70%

Yes, exhaustively

All types of collected personal data are listed specifically

100%

N/A (no personal data is collected)

100%

Citation

When a User creates or reconfigures a User Account, the User provides his/her e-mail address, and any other personal or preference information that you elect to provide to us.

SaferVPN only uses your email address to alert you to payment transactions, password changes, updates and announcements and opportunities from our Marketing Department.

At SaferVPN we do not log your browsing activity, data or IP addresses including: Any of the websites you visited in the past or plan on visiting in the future. Any data you may have downloaded, shared, or viewed. Any of your IP address or DNS queries.
We closely review any requests we receive for customer information by a third party. We cannot provide information that we do not have, and we do not provide information that we do have unless we are legally required to

In order to pay for the use of our Service, we will direct you to perform payment through one of the Third-Party Payment Processors we work with.

The Third-Party Payment Processor of your choosing will provide us with, and we shall then store, the date on which you made the payment and the date that your Subscription Plan will expire, along with a generic number (the "Order ID Number").

We need your Order ID Number in order to link your order to your User Account.In addition, in case you selected to pay through a credit card we will also store the last four (4) digits of your credit card number.

We also store your name and address, and this data may also be independently stored by the Third-Party Payment Processor handling the transaction. We store this information as it enables us to know when your Subscription Plan will expire and to prevent and detect fraud.

You may contact us, as specified in Section 11 below, in order to request the deletion of your home address from our servers.

We are not responsible for any Third-Party Payment Processor handling your transaction and you should refer to the Third-Party Payment Processor's privacy policy to see how they use your data since it is subject to their rules and policies.

If you are concerned about revealing your identity through your Payment Data, we recommend using Bitcoin to protect your Personal Data and anonymity.

As a User you may post Comments on the Site.

Any personal information you elect to post on the Site as part of such Comments, and the sharing of such personal information, is done at your own risk.

Any Personal Information post by you on the Site may be saved, copied, resent or otherwise used by other Users, and we cannot control the use of such personal information by any such recipients.

We cannot and do not guarantee that personal information posted by you will not be used by unauthorized persons.

You understand and acknowledge that, even after personal information, that was posted by you, was removed from the Site, such personal information may be collected, used and redistributed if stored by other Users.

We collect only the usage statistics needed to retain or improve the quality of our service.

If user Sally signs up for a SaferVPN Plan or Free Trial, she will then be asked to provide an email address and password. That information will only be used to contact Sally regarding her service, or to help her reset her password. These details will not be given to third-parties.

If Sally is traveling in the UK, and logs onto US Streaming, we will not know, nor log which IP address was her original address, but we do know which of our servers was accessed by an anonymous SaferVPN customer, what time that server was accessed, how long that server was used and how much aggregate data was transferred during this time.

We may know that a SaferVPN customer accessed one of our servers, but we do not know how and who accessed our service.

At SaferVPN, we remain committed to the right to privacy online for all.

You may contact us at privacy@safervpn.com to obtain additional information about retention of your Personal Data.

Last Updated

October 2, 2020

Sources

Source #1 ↗

Contributors

doamatto