NameSilo

NameSilo LLC is an American Internet domain registrar and web hosting company.

6.3/10

How we calculate ratings →

Handling

Does the policy allow personally-targeted or behavioral marketing? No

10/10

Does the service allow you to permanently delete your personal data? Yes, using an automated mechanism

5/5

Even if there is a reasonable delay before the data is fully deleted (as is common), the data still counts as "permanently deleted" and satisfies the parameters for this question.

Score

Yes, by contacting someone

60%

Yes, using an automated mechanism

100%

N/A

The service doesn't collect any personal information.

100%

Citation

Upon request we will provide you with a confirmation about whether we hold, or process on behalf of a third party, any of your personal information. You may access, correct, or request deletion of your personal information by contacting us using any of the methods below:

Access your account on our site: https://www.namesilo.com/login.php
You may send us mail at our physical address listed here: https://www.namesilo.com/contact_us.php
You may send an email to support@namesilo.com
To deactivate your account, please login and submit an authenticated contact form here: https://www.namesilo.com/contact_us.php

NameSilo will respond to requests for access or to modify or deactivate personal information within thirty (30) days.

Does the service allow third-party access to private personal data? Yes, all parties specified (including non-critical service providers such as advertisers)

3/10

This may come in the form of outright data sharing or by using local third-party analytics software (such as Google Analytics, which collects a plethora of user information).

Note that whether the policy allows sharing aggregated user data does not affect this question.

If the personal data is encrypted when it passes through the third-party, it does not count as third-party access (as the data is inaccessible to that party).

If personal data has been made public by, for example, posting it to a blog, it does not count as private personal information (and is therefore not considered by this question).

Score

Yes

The policy allows sharing personal data with third parties (not just critical service providers), and does not explicitly list the third parties.

Yes, all parties specified (including non-critical service providers such as advertisers)

30%

Yes, not all parties specified (but only to critical service providers)

70%

Yes, all parties specified (only to critical service providers)

80%

100%

Citation

Most domain registrations require publishing contact-related information in WHOIS (https://en.wikipedia.org/wiki/WHOIS). With most registrars this process, by default, involves transmitting your personal information to the registries responsible for the top-level domains in your account(s). NameSilo is different - by default, we do not transmit your personal information to domain registries thereby preventing disclosure of personal information in WHOIS. Our WHOIS privacy service (https://www.namesilo.com/Support/WHOIS-Privacy) is free and is enabled by default. It is still possible for you to transmit and publish your personal information in WHOIS by explicitly disabling WHOIS privacy on a per domain or account-level basis; however, you have to explicitly request that this be done via our site.

A few country code top-level domain registries have policies preventing us from protecting your personal information from being disclosed in public WHOIS - those ccTLDs are listed here: https://www.namesilo.com/Support/WHOIS-Privacy

If you choose to opt out of our free WHOIS privacy service, please review the privacy portion (where available) of the Registry Policies for the top-level domain in which you wish to or have registered a domain name to better understand how your WHOIS data is utilized by the individual registry. Also, please note that when you disable WHOIS privacy, your personal information will become publically available. This means that anyone can download/store/copy/distribute your personal information; even if you enable WHOIS privacy later on.

[...]

We utilize "Google Analytics" (https://www.google.com/analytics/) to collect information about the use of our site, such as how often users visit, what pages they visit, and their click-path through our site. Google Analytics does not collect personal information as part of this process.

Google Analytics sets a permanent cookie in your web browser to identify you as a unique user the next time you visit this site. Use of this cookie is restricted to Google Inc. Information generated gathered as a result of this process will stored by Google on servers in the United States.

We use the information received from Google Analytics only to improve our site and the services that we offer. We do not combine the information collected by Google with any personal information.

Google’s ability to use and share information collected by Google Analytics about your visits to our site is governed by Google's privacy policy: http://www.google.com/policies/privacy/. You can prevent Google Analytics from recognizing you on return visits to our site by deleting the Google Analytics cookie, or following the technique(s) described above in the Tracking Technologies section.

When does the policy allow law enforcement access to personal data? When reasonably requested

3/5

Score

Always

This includes cases in which law enforcement either runs the service or has a known backdoor into (or relationship with) the service.

Not specified

When reasonably requested

60%

Only when required by a court order or subpoena

80%

N/A (no personal data to share)

The service would have no personal data to share with law enforcement.

100%

Never (special legal jurisdiction)

The service operates in a jurisdiction in which sharing data with law enforcement is never required.

100%

Citation

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. We will also share your information as required to comply with ICANN's regulations, rules and policies.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.

Transparency

Does the policy outline the service's general security practices? Somewhat

1/3

Score

Somewhat

The policy provides only a very vague overview of its security practices.

30%

Yes

60%

Yes, including audits

"Reviews," "monitoring," etc. also count as audits.

80%

Yes, including independent audits

Independent "reviews," "monitoring," etc. also count as independent audits.

100%

N/A

The service doesn't collect any personal information.

100%

Citation

We use security measures to protect against the loss, misuse or alteration of the information under our control. When you enter sensitive information on our web site forms, we encrypt the transmission of that information using Transport Layer Security (TLS).
We follow accepted industry standards to protect the personal information transferred to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of information storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about the security of your personal information, you can contact us: https://www.namesilo.com/contact_us.php.

Is the policy's history made available? No

0/5

Does the policy require users to be notified in case of a data breach? Not necessarily

0/7

Will affected users be notified when the policy is meaningfully changed? Yes

5/5

Collection

Does the service collect personal data from third parties? No

10/10

Is it clear why the service collects the personal data that it does? Yes

10/10

Score

Somewhat

30%

Mostly

70%

Yes

100%

N/A

The service doesn't collect any personal information.

100%

Citation

Tracking Technologies
Our Site uses cookies and tracking technologies to identify your account(s) so that you can securely utilize our services. The cookies are associated with your account, however, they utilize a session ID so that your internal account ID is never exposed. Furthermore, we utilize industry best practices to prevent session/cookie hijacking to ensure our use of cookies does not expose your personal information. You can disable cookies in your web browser; however, doing so may prevent you from utilizing most services on our site. An alternative to disabling cookies is to configure your web browser to delete all cookies upon closing the browser - this way you can utilize all of NameSilo's services, while only storing/using cookies while they are necessary.

While using our site, our affiliates and/or analytics or service providers may use cookies and scripts to analyze web requests and site traffic trends, including users' movements around our site for purposes of gathering demographic information about our user base as a whole. We may receive data from these providers on an individual or aggregated basis which helps us better understand web site traffic trends; however, no personal information in our possession is relayed to any of these providers as part of this process.

Forms
As is customary for all providers in NameSilo's business, our site uses forms to collect personal information (including your name, address, telephone number, and email address) so you can place orders, manage your services, and request information and support. We may also request proof of identification, financial information, or other forms of information necessary to provide the services that you request.

Protocol Data
We gather certain information that is naturally transmitted as part of handling standard Internet protocols, such as HTTPS. We use this information, gathered as a result of your use of our services, via the Internet, to help personalize our site, diagnose problems with our servers, and to administer our site. This information may include Internet protocol (IP) addresses, browser type, referring/exit pages, operating system, date/time stamp and/or click-stream data. We also gather broad demographic information from this data to help us improve our site and service offerings.

Does the service allow the user to control whether personal data is collected or used for non-critical purposes? On an opt-out basis, but only for some non-critical data/uses

3/10

Does the policy list the personal data it collects? Yes, generally

7/10

Score

The policy does not claim to not collect personal data, but it also doesn't provide any meaningful insight into the types of personal data it collects.

Only summarily

The policy uses overly vague language to provide a summary of the types of collected personal data.

30%

Yes, generally

All general categories of collected personal data are listed, though not all types of personal data are explicitly mentioned (for example, the list might use a phrase like 'such as' when listing types of personal data).

70%

Yes, exhaustively

All types of collected personal data are listed specifically

100%

N/A (no personal data is collected)

100%

Citation

Any information you transmit to us via forms on our site, or give us in any other way, including through email, our API, phone, or via contacting our support team will be stored. This information may be used for purposes of contacting you regarding your use of our services. You may update personal information stored or request not to be contacted by us - see below under "Updating Your Information"
Protocol Data
We gather certain information that is naturally transmitted as part of handling standard Internet protocols, such as HTTPS. We use this information, gathered as a result of your use of our services, via the Internet, to help personalize our site, diagnose problems with our servers, and to administer our site. This information may include Internet protocol (IP) addresses, browser type, referring/exit pages, operating system, date/time stamp and/or click-stream data. We also gather broad demographic information from this data to help us improve our site and service offerings.

Last Updated

December 7, 2020

Sources

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Contributors

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