Payments Payment information are processed for the purpose of providing you with the service we offer, to pay out refunds and for accounting purposes. The processing of payment data for the first two purposes are based on a legitimate interest where our rights to process the data for such interest overrides your rights to your personal data. Payment information processed for accounting purposes are necessary for the compliance of a legal obligation to which we are subject.
Support and problem report Processing of e-mails and problem reports via our app/client are made for the purpose of answering questions, resolve problems, and provide general support to customers. The processing is necessary for the purpose of the legitimate interests where such interest overrides your rights to your personal data.
Categories of personal data We are processing the following categories of personal data. Mullvad can access the personal data below through our payment service providers but that does not necessarily mean that Mullvad are storing the data anywhere else than in the service. See our No-logging of user activity policy to see details about what data we store.
Payments - Bank wire: sender name, address, bank account number and Mullvad account number - PayPal: transaction-ID, sender name, origin country and e-mail address - Swish: Swish-ID, name and phone number - Stripe: Stripe charge ID, expire date, last 4 digits of the card, card type and origin country
Please avoid making payments through bank wire if you do not want your Mullvad account to be traceable to you. When making such payments, the Mullvad account number will exist in the "message" field of the transaction.
Support and problem report - Support by e-mail: your e-mail address and other information which you have written in the e-mail. - Problem reported by the app/client: (program logs, email, IP-addresses and sensitive path are removed). Please refrain from entering any personal data when reporting a problem by the app/client.