To create an IVPN account you need only provide an email address. That address is used to facilitate password resets and to send important security updates relating to our service. Should you wish to opt out of email communication please contact out support team to be removed from our mailing list. You're free to use any email address, disposable or permanent. Your email address will be associated with an IVPN ID, an internal ID used to manage your account.
We don't require any other personally identifiable information should you use more anonymous payment methods such as cash or cryptocurrency.
Each account also carries a subscription expiry date so we can manage both trial period expiry and re-subscription.
Some payment information may be related to your account, for example, if PayPal is used a PayPal transaction ID with be associated with your account, as well as a subscription ID should you set up a PayPal subscription.
For credit card payments, we use Braintree as our payment processor, and store a Braintree transaction ID against your account. If you elect to enable auto-renew for card payments, a subscription ID will also be stored.
In order to process your payment Braintree and PayPal will request additional information. Braintree requires collection of your card details to process your payment, and PayPal will require name, email and address information to create a new PayPal account as well as agreement to their terms of service. These additional datapoints are not stored by IVPN, though Braintree and PayPal are required to retain them for many years. In addition, no 3rd party payment provider has access to your IVPN ID.
In short, where we can offer anonymous payment methods we will, and we collect as little information as possible to process them. However centralised or 3rd party payment systems and their data processing and storage are out of our control.
Please select cash or cryptocurrency payments should this be of concern.