Collection of Information ISBS collects personal information to set up and manage accounts for our e-commerce services and to fulfil orders of domain name products and services under contract with you.
You will need to provide ISBS with such personal information as:
name; address; phone number; billing information, email addresses, username or similar identifier. This will also include the organisation details if applicable for the purposes of
bank account information; or credit and debit card information for the purpose of taking payments
you may be requested to supply date of birth; and identification documents in limited circumstances to comply with fraud checks or specific registry policies.
If you are an Online Pharmacy as defined in our Terms and Conditions and you appear on the NABP’s list of Not Recommended Sites you will need to provide information such as:
the online pharmacy accreditation service which your online pharmacy is certified by;
if applicable, the date your online pharmacy received its certification from an online pharmacy accreditation service;
if applicable, the expiry date of your online pharmacy's certification.
How we use your information. We use your information provided to fulfil our contract to provide you with requested products and services. Specifically ISBS uses such information for:
domain name registration and related internet services; enabling sales and other transactions; processing payments and settlement; handling orders; providing receipts;
providing customer service; providing dispute resolution, chargebacks, refunds, and/or related issues;
investigating online pharmacy certification status where necessary;
sending service update notices;
recovering debt and collections; detecting and preventing fraud; detecting and preventing violations of our legal agreements and other agreements;
measuring, improving, and customizing our services; and
fulfilling other technical, logistical, financial, tax, legal, compliance, administrative, and/or back office functions.
personalise the content you will see based on your personal characteristics or preferences
ensure, as far as is practical, that the website is compatible with the browsers and operating systems used by the majority of visitors.
Where we obtain your freely given consent, we collect information for the following:
marketing and surveys;
notify you of relevant new products and features
notify you of promotions
Public Whois Lookup Services
ISBS may also publish your data if you explicitly request the publication of your data in the public WHOIS or if this is a strict mandatory requirement of a Registry Operator based upon legitimate interest and you have agreed to this publication. This consent may be withdrawn by you at any time.
ISBS may also collect publically available information and credit checks from third parties to verify your identity; verify that your website has obtained online pharmacy certification from an accredited online pharmacy certifier; deter, detect, and prevent fraud and illegal activity; and make business decisions.; As part of our legal obligations ISBS retains such information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations. We may also request and process additional personal data if required for the specific service you requested.
ISBS collects information on each transaction conducted through our website. Such information may include the amount of the transaction; the services and products ordered; the identity of the seller, affiliate, and customer; payment type; currency; location; Internet Protocol address; and websites visited.
ISBS uses such information for refunds, for customer service, for website optimization, or for other administrative or business purposes.
Customer Service Communications
ISBS also collects information involving customer service teams. This information may include emails, internet chats, faxes, or telephone calls directed to our customer service centres. ISBS processes this information to provide customer service, handle complaints or disputes, measure and improve our customer service, detect and prevent fraud, and detect and prevent violations of our legal agreements. ISBS retains customer service information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
If we record any calls for training purposes you will be advised at the time for your consent.
This notice is designed to help you understand what cookies, web beacons and logs are how ISBS uses them and the choices you have in regards to their use. By continuing to use the website you are agreeing to our use of the cookies, web beacons and logs in the manner described below.
What are cookies?
What are Web Beacons?
Web beacons are objects embedded into web pages that allow us to determine whether and for how long users view web pages. We use web beacons for site traffic reporting, unique visitor counts, auditing and reporting, personalization, and other functions.
What are Logs?
Log information may include website requests, Internet Protocol address, operating system, browser type, browser language, date and time of your request, and cookies that may uniquely identify your browser. ISBS uses this information to enhance the functionality of the website and to make your access more convenient, secure, and efficient.
ISBS also uses information gathered from logs, cookies, and web beacons to monitor website performance; improve website design, functionality, and security; and assemble web analytics and activity trends. ISBS retains such information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.
How to Turn off Cookies
You may stop your browser from accepting cookies or web beacons. The Help portion of your browser should explain how to configure your browser's cookie handling. Your browser may have add-ons that may help you block web beacons. You may have limited functionality if you block cookies or web beacons set by our website.
Opting out – Google Analytics
If you do not wish to have your data used by Google Analytics you can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web visit Google Analytics opt-out page and install the add-on for your browser.
You can also opt-out of Google Analytics for Display Advertising and customise Google Display Networks using the Ads Settings.
Usage of Hotjar
Our websites use Hotjar web analytics service. Hotjar may record mouse clicks, mouse movements and scrolling activity. Hotjar collects information regarding pages visited, actions which are taken, country, device used, operating system, and browser used. Hotjar does not collect personally identifiable information that you do not voluntarily enter in this website. Hotjar does not track your browsing habits across web sites which do not use Hotjar services. For more information: https://www.hotjar.com/