Hover

Hover is a domain name registrar.

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Handling

Does the policy allow personally-targeted or behavioral marketing? No

10/10

Decided May 22, 2020 (revision history). This question accounts for 12% of the final score.

Possible Options

Yes0/10
Yes, but you can opt-out3.5/10
Yes, but you must opt-in7/10
No10/10

Citation

We collect and aggregate data concerning how people use the website at www.hover.com. When you visit our websites, our web servers temporarily record the domain name or IP address of your computer, the file requested (file name and URL) by the client, the http response code, and the website from which you are visiting us. The recorded data is used for data security purposes, particularly to protect against attempted attacks on our server, and for statistical analysis. We do not use it to create individual user profiles nor do we share this information with third parties. Some of the data is associated with your Hover account and the domains you register with us, but is not personally identifiable to any third-party. We use a variety of third party services to help us collect and analyze this data, including Google Analytics.

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Does the service allow third-party access to private personal data? Yes, not all parties specified (but only to critical service providers)

7/10

Decided May 22, 2020 (revision history). This question accounts for 12% of the final score.

This may come in the form of outright data sharing or by using local third-party analytics software (such as Google Analytics, which collects a plethora of user information).

Note that whether the policy allows sharing aggregated user data does not affect this question.

If the personal data is encrypted when it passes through the third-party, it does not count as third-party access (as the data is inaccessible to that party).

If personal data has been made public by, for example, posting it to a blog, it does not count as private personal information (and is therefore not considered by this question).

Possible Options

Yes, not all parties specified0/10
Yes, all parties specified (including non-critical service providers such as advertisers)3/10
Yes, not all parties specified (but only to critical service providers)7/10
Yes, all parties specified (only to critical service providers)8/10
No10/10

Citation

Hover may also share your account data with a third party under order from a court of competent jurisdiction related to a lawsuit or investigation. [...] over is also required by ICANN to escrow your registration data with Iron Mountain. Iron Mountain is not permitted to use this data, except to disclose it to ICANN in the event that Hover ceases to be able to register domains.

ICANN requires that we verify the accuracy of the registration data you provide us on at least an annual basis. We use the email address associated with the Registered Name for this purpose. Tucows sends this email directly and does not use a third party service to facilitate this mailing. [...] We use a third party service, Zendesk, to help us manage all of our customer service interactions. Any information you send to use via email is usually stored and tracked in our Zendesk system. We also use Zendesk to log information when you call us for assistance. None of this information is accessible by any third party other than Zendesk. [...] We collect and aggregate data concerning how people use the website at www.hover.com. When you visit our websites, our web servers temporarily record the domain name or IP address of your computer, the file requested (file name and URL) by the client, the http response code, and the website from which you are visiting us. The recorded data is used for data security purposes, particularly to protect against attempted attacks on our server, and for statistical analysis. We do not use it to create individual user profiles nor do we share this information with third parties. Some of the data is associated with your Hover account and the domains you register with us, but is not personally identifiable to any third-party. We use a variety of third party services to help us collect and analyze this data, including Google Analytics.

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Does the service allow you to permanently delete your personal data? No

0/5

Decided May 22, 2020 (revision history). This question accounts for 6% of the final score.

Even if there is a reasonable delay before the data is fully deleted (as is common), the data still counts as "permanently deleted" and satisfies the parameters for this question.

Possible Options

No0/5
Yes, by contacting someone3/5
Yes, using an automated mechanism5/5
N/A (no personal information collected)5/5

Note

The policy doesn't require the service to allow you to delete your account

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When does the policy allow law enforcement access to personal data? When reasonably requested

3/5

Decided May 22, 2020 (revision history). This question accounts for 6% of the final score.

Possible Options

Always0/5
Not specified0/5
When reasonably requested3/5
Only when required by a court order or subpoena4/5
N/A (no personal data to share)5/5
Never (special legal jurisdiction)5/5

Citation

Hover may share your account data with law enforcement agencies on a case-by-case basis, if necessary as part of a legal investigation. We may notify you if this happens, depending on the circumstances. Hover may also share your account data with a third party under order from a court of competent jurisdiction related to a lawsuit or investigation. We evaluate these requests on a case-by-case basis and we will notify you as appropriate.

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Transparency

Does the policy require users to be notified in case of a data breach? No

0/7

Decided May 22, 2020 (revision history). This question accounts for 8% of the final score.

Note that all companies operating in the EU are subject to Art. 33 of the GDPR, which requires companies to notify their data protection authority of a data breach within 72 hours of discovering it.

Possible Options

No0/7
Yes, eventually5/7
Yes, within 72 hours7/7
N/A (the service collects so little personal data that notification would not be possible)7/7

Note

This policy doesn't require the service to alert the user in the event of a data breach

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Will affected users be notified when the policy is meaningfully changed? Yes

5/5

Decided May 22, 2020 (revision history). This question accounts for 6% of the final score.

Possible Options

No0/5
Yes5/5
N/A (no personal data—or contact information—collected)5/5

Citation

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes here, among other places we think you are likely to visit. We will place a date on any new privacy policy with material changes, so you will be able to see the last revision date.

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Is the policy's history made available? No

0/5

Decided May 22, 2020 (revision history). This question accounts for 6% of the final score.

Possible Options

No0/5
Only the date it was last modified3/5
Yes, with revisions or a change-log5/5

Note

No date or change-log provided

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Does the policy outline the service's general security practices? Somewhat

1/3

Decided May 22, 2020 (revision history). This question accounts for 4% of the final score.

The policy provides only a very vague overview of its security practices.

Possible Options

No0/3
Somewhat1/3
Yes2/3
Yes, including audits2.5/3
N/A (no personal data collected)3/3
Yes, including independent audits3/3

Citation

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored. We use encryption where appropriate.

We retain personal data only for as long as necessary to provide the services you have purchased from us, and we may retain that information for legal or business purposes after termination of the services. These post-services retention periods are either mandated by law or contract and are necessary for preserving, resolving, defending or enforcing our legal and contractual rights or needed to maintain accurate business and financial records.

If you have any questions about the security or retention of your personal data, you can contact us by email at [email protected] or by giving us a phone call at 1.866.731.6556 (Monday to Friday between 8am and 11pm ET and weekends from 8am to 8pm).

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Collection

Is it clear why the service collects the personal data that it does? Yes

10/10

Decided May 22, 2020 (revision history). This question accounts for 12% of the final score.

This question deals with transparency. Even if the service uses data for reasons that aren't ideal for privacy, provided they list all of those uses, the service can still receive full credit for this question. However, if they are not explicit about their uses (by employing language like "such as"), a lower score is assigned.

Possible Options

No0/10
Somewhat4/10
Mostly7/10
Yes10/10
No personal data is collected10/10

Citation

Hover only uses account data for the purpose of facilitating the management of your account and billing for your purchases.

We share this data programmatically with Braintree, for the purpose of billing your credit card.

Hover relies on tokens generated by Braintree to trigger billable events. Hover retains the industry-normal first six and last four digits of the credit card, the type of credit card, and the name associated with the credit card for internal tracking and audit purposes. The data is stored securely and is not usable for any billing or charging purposes. Braintree will never use your data for their own purposes without our explicit consent or notice to us.

Hover may share your account data with law enforcement agencies on a case-by-case basis, if necessary as part of a legal investigation. We may notify you if this happens, depending on the circumstances. Hover may also share your account data with a third party under order from a court of competent jurisdiction related to a lawsuit or investigation. We evaluate these requests on a case-by-case basis and we will notify you as appropriate.

We may use your account data to contact you concerning a dispute related to your account or for verification purposes to make sure no one else is accessing your account.

Hover does not share your account data with any other parties for any other reasons, with the exception of vendors, working under our instruction following levels of security at least as rigorous as those followed by Hover.

Hover only ever uses your registration data for the purpose of facilitating the registration, management and transfer of the domain names you register with Hover. Hover shares your registration data with the OpenSRS, our sister operating division, and, in turn, that data is shared with the registry that manages the TLD you are registering in, for example, Verisign, for .com; CIRA, for .ca; and Nominet, for .uk.. The information we gather for specific registries will be presented to you at the time of your registration.

Hover is also required by ICANN to escrow your registration data with Iron Mountain. Iron Mountain is not permitted to use this data, except to disclose it to ICANN in the event that Hover ceases to be able to register domains.

ICANN requires that we verify the accuracy of the registration data you provide us on at least an annual basis. We use the email address associated with the Registered Name for this purpose. Tucows sends this email directly and does not use a third party service to facilitate this mailing.

If your Registered Domain Name is the subject of a dispute under either ICANN’s Uniform Domain Name Dispute Resolution Policy or its Uniform Rapid Suspension Policy, we will share your registration data with the arbitration provider that is adjudicating the dispute, who will share it with the other party to the dispute. We also may use your registration data to contact you concerning any dispute related to your domain name, or for verification purposes to make sure no one else is accessing your domain.

We never sell this information.

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Does the policy list the personal data it collects? Yes, exhaustively

10/10

Decided May 22, 2020 (revision history). This question accounts for 12% of the final score.

All types of collected personal data are listed specifically

Possible Options

No0/10
Only summarily3/10
Yes, generally7/10
Yes, exhaustively10/10
N/A (no personal information is collected)10/10

Citation

When you purchase services from Hover, we create an account for you. This account makes it easier for you to track and manage your purchases with us. For the purpose of creating your account, we collect what we call "account data" and "registration contact data".

Account data includes:

  • the name of the account holder;
  • the mailing address of the account holder;
  • a primary and, optionally, a secondary email address, associated with the account holder and any other individual that the account holder wishes to designate;
  • a credit card number, expiry, and verification code;

Registration contact data varies by top-level domain, but it may include up to:

  • Name and postal address of the Registered Name Holder;
  • Registered Domain Name;
  • The primary and secondary nameserver(s) for the Registered Domain * Name;
  • Email address, voice, and fax (if available) telephone numbers of the Registered Name Holder;

Contact data: including name, postal address, email address, voice and fax (if available) telephone numbers for other persons that may have responsibility for your Registered Domain Name.

For your convenience, we may store this data at your direction as a default set of information for future domain purchases.

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Does the service collect personal data from third parties? No

10/10

Decided May 22, 2020 (revision history). This question accounts for 12% of the final score.

This includes the use of data brokers and independent verification authorities (such as background check providers).

Possible Options

Yes0/10
Only for critical data7/10
No10/10

Note

No data is collected from third parties

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Does the service allow the user to control whether personal data is used or collected for non-critical purposes? N/A (no data used for non-critical purposes)

5/5

Decided May 22, 2020 (revision history). This question accounts for 6% of the final score.

Some services allow users to opt-out or opt-in to of non-critical collection or use of personal data, such as collecting data for personalized advertisements.

Possible Options

No0/5
On an opt-out basis, but only for some non-critical data/uses1.5/5
On an opt-out basis, for all non-critical data/uses3/5
N/A (no data used for non-critical purposes)5/5
On an opt-in basis5/5

Citation

We only provide newsletters to you if you have opted in to receive them. If you change your mind, you can unsubscribe from our mailing list at any time through the link we provide at the top and bottom of every mailer.

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Warnings

Hover has no warnings published on PrivacySpy. PrivacySpy publishes warnings when it learns a service has announced a data breach or is found misusing user data. If you believe a warning should be published for Hover, submit one here.


Highlighted Policy Snapshot ALPHA

No highlighted policy snapshot has been created for this privacy policy. To view the policy at its original location, click here.

7.2/10

How we calculate ratings →


Version Added

May 22, 2020

Ratings Updated

May 22, 2020

Warnings

0

Maintained by

doamatto

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