Hover

We collect and aggregate data concerning how people use the website at www.hover.com. When you visit our websites, our web servers temporarily record the domain name or IP address of your computer, the file requested (file name and URL) by the client, the http response code, and the website from which you are visiting us. The recorded data is used for data security purposes, particularly to protect against attempted attacks on our server, and for statistical analysis. We do not use it to create individual user profiles nor do we share this information with third parties. Some of the data is associated with your Hover account and the domains you register with us, but is not personally identifiable to any third-party. We use a variety of third party services to help us collect and analyze this data, including Google Analytics.

Hover may also share your account data with a third party under order from a court of competent jurisdiction related to a lawsuit or investigation.
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over is also required by ICANN to escrow your registration data with Iron Mountain. Iron Mountain is not permitted to use this data, except to disclose it to ICANN in the event that Hover ceases to be able to register domains.

ICANN requires that we verify the accuracy of the registration data you provide us on at least an annual basis. We use the email address associated with the Registered Name for this purpose. Tucows sends this email directly and does not use a third party service to facilitate this mailing.
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We use a third party service, Zendesk, to help us manage all of our customer service interactions. Any information you send to use via email is usually stored and tracked in our Zendesk system. We also use Zendesk to log information when you call us for assistance. None of this information is accessible by any third party other than Zendesk.
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We collect and aggregate data concerning how people use the website at www.hover.com. When you visit our websites, our web servers temporarily record the domain name or IP address of your computer, the file requested (file name and URL) by the client, the http response code, and the website from which you are visiting us. The recorded data is used for data security purposes, particularly to protect against attempted attacks on our server, and for statistical analysis. We do not use it to create individual user profiles nor do we share this information with third parties. Some of the data is associated with your Hover account and the domains you register with us, but is not personally identifiable to any third-party. We use a variety of third party services to help us collect and analyze this data, including Google Analytics.

Hover may share your account data with law enforcement agencies on a case-by-case basis, if necessary as part of a legal investigation. We may notify you if this happens, depending on the circumstances. Hover may also share your account data with a third party under order from a court of competent jurisdiction related to a lawsuit or investigation. We evaluate these requests on a case-by-case basis and we will notify you as appropriate.

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored. We use encryption where appropriate.

We retain personal data only for as long as necessary to provide the services you have purchased from us, and we may retain that information for legal or business purposes after termination of the services. These post-services retention periods are either mandated by law or contract and are necessary for preserving, resolving, defending or enforcing our legal and contractual rights or needed to maintain accurate business and financial records.

If you have any questions about the security or retention of your personal data, you can contact us by email at help@hover.com or by giving us a phone call at 1.866.731.6556 (Monday to Friday between 8am and 11pm ET and weekends from 8am to 8pm).

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes here, among other places we think you are likely to visit. We will place a date on any new privacy policy with material changes, so you will be able to see the last revision date.

Hover only uses account data for the purpose of facilitating the management of your account and billing for your purchases.

We share this data programmatically with Braintree, for the purpose of billing your credit card.

Hover relies on tokens generated by Braintree to trigger billable events. Hover retains the industry-normal first six and last four digits of the credit card, the type of credit card, and the name associated with the credit card for internal tracking and audit purposes. The data is stored securely and is not usable for any billing or charging purposes. Braintree will never use your data for their own purposes without our explicit consent or notice to us.

Hover may share your account data with law enforcement agencies on a case-by-case basis, if necessary as part of a legal investigation. We may notify you if this happens, depending on the circumstances. Hover may also share your account data with a third party under order from a court of competent jurisdiction related to a lawsuit or investigation. We evaluate these requests on a case-by-case basis and we will notify you as appropriate.

We may use your account data to contact you concerning a dispute related to your account or for verification purposes to make sure no one else is accessing your account.

Hover does not share your account data with any other parties for any other reasons, with the exception of vendors, working under our instruction following levels of security at least as rigorous as those followed by Hover.

Hover only ever uses your registration data for the purpose of facilitating the registration, management and transfer of the domain names you register with Hover. Hover shares your registration data with the OpenSRS, our sister operating division, and, in turn, that data is shared with the registry that manages the TLD you are registering in, for example, Verisign, for .com; CIRA, for .ca; and Nominet, for .uk.. The information we gather for specific registries will be presented to you at the time of your registration.

Hover is also required by ICANN to escrow your registration data with Iron Mountain. Iron Mountain is not permitted to use this data, except to disclose it to ICANN in the event that Hover ceases to be able to register domains.

ICANN requires that we verify the accuracy of the registration data you provide us on at least an annual basis. We use the email address associated with the Registered Name for this purpose. Tucows sends this email directly and does not use a third party service to facilitate this mailing.

If your Registered Domain Name is the subject of a dispute under either ICANN’s Uniform Domain Name Dispute Resolution Policy or its Uniform Rapid Suspension Policy, we will share your registration data with the arbitration provider that is adjudicating the dispute, who will share it with the other party to the dispute. We also may use your registration data to contact you concerning any dispute related to your domain name, or for verification purposes to make sure no one else is accessing your domain.

We never sell this information.

We only provide newsletters to you if you have opted in to receive them. If you change your mind, you can unsubscribe from our mailing list at any time through the link we provide at the top and bottom of every mailer.

When you purchase services from Hover, we create an account for you. This account makes it easier for you to track and manage your purchases with us. For the purpose of creating your account, we collect what we call "account data" and "registration contact data".

Account data includes:

• the name of the account holder;
• the mailing address of the account holder;
• a primary and, optionally, a secondary email address, associated with the account holder and any other individual that the account holder wishes to designate;
• a credit card number, expiry, and verification code;

Registration contact data varies by top-level domain, but it may include up to:

• Name and postal address of the Registered Name Holder;
• Registered Domain Name;
• The primary and secondary nameserver(s) for the Registered Domain * Name;
• Email address, voice, and fax (if available) telephone numbers of the Registered Name Holder;

Contact data: including name, postal address, email address, voice and fax (if available) telephone numbers for other persons that may have responsibility for your Registered Domain Name.

For your convenience, we may store this data at your direction as a default set of information for future domain purchases.