Ente

Ente is an end-to-end encrypted, open-source cloud storage service for photos and videos.

8/10

How we calculate ratings →

Handling

Does the policy allow personally-targeted or behavioral marketing? No

10/10

Does the service allow you to permanently delete your personal data? Yes, by contacting someone

3/5

Even if there is a reasonable delay before the data is fully deleted (as is common), the data still counts as "permanently deleted" and satisfies the parameters for this question.

Score

Yes, by contacting someone

60%

Yes, using an automated mechanism

100%

N/A

The service doesn't collect any personal information.

100%

Citation

To make any of the aforementioned requests, please contact our Data Privacy Officer, Manav Rathi at dpo@ente.io, or contact us in accordance with Section 17.

After account termination, we may retain your Data for sixty (60) days, or as warranted by your jurisdiction ("Retention Period"), unless an enforcement action is likely under ourTerms. If there is no enforcement action likely or commenced and Retention Period has expired, your Data that identifies you will be anonymized.

Notes

While the privacy policy does not explicitly state that users can automatically delete their data, there is a delete account button in the app settings.

When does the policy allow law enforcement access to personal data? Only when required by a court order or subpoena

4/5

Score

Always

This includes cases in which law enforcement either runs the service or has a known backdoor into (or relationship with) the service.

Not specified

When reasonably requested

60%

Only when required by a court order or subpoena

80%

N/A (no personal data to share)

The service would have no personal data to share with law enforcement.

100%

Never (special legal jurisdiction)

The service operates in a jurisdiction in which sharing data with law enforcement is never required.

100%

Citation

We will disclose personal information (i) to comply with any court order, law, or legal process, including to respond to any government or regulatory request

Does the service allow third-party access to private personal data? Yes, all parties specified (only to critical service providers)

8/10

This may come in the form of outright data sharing or by using local third-party analytics software (such as Google Analytics, which collects a plethora of user information).

Note that whether the policy allows sharing aggregated user data does not affect this question.

If the personal data is encrypted when it passes through the third-party, it does not count as third-party access (as the data is inaccessible to that party).

If personal data has been made public by, for example, posting it to a blog, it does not count as private personal information (and is therefore not considered by this question).

Score

Yes

The policy allows sharing personal data with third parties (not just critical service providers), and does not explicitly list the third parties.

Yes, all parties specified (including non-critical service providers such as advertisers)

30%

Yes, not all parties specified (but only to critical service providers)

70%

Yes, all parties specified (only to critical service providers)

80%

100%

Citation

We do not sell, trade, rent, or otherwise transfer personal information to others, unless we provide you with advance notice. There are times when Personal Information that you have shared with us may be shared by Ente with others to enable us to provide you over Services, including contractors, service providers, and third parties ("Partners") and subsidiaries.

Ente uses the following third-party service providers for the provision of services as detailed under the Terms, as applicable: Apple, Google, Stripe, BitPay, PayPal, Scaleway, Backblaze, Cloudflare, Amazon, Hetzner, FeatureMonkey, Simple Analytics, Zoho, Grafana, Open Street Maps

Transparency

Does the policy require users to be notified in case of a data breach? Yes, within 72 hours

7/7

Is the policy's history made available? Only the date it was last modified

3/5

Will affected users be notified when the policy is meaningfully changed? No

0/5

Does the policy outline the service's general security practices? Somewhat

1/3

Score

Somewhat

The policy provides only a very vague overview of its security practices.

30%

Yes

60%

Yes, including audits

"Reviews," "monitoring," etc. also count as audits.

80%

Yes, including independent audits

Independent "reviews," "monitoring," etc. also count as independent audits.

100%

N/A

The service doesn't collect any personal information.

100%

Citation

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Specifically (a) all information you provide to us is stored on our secure servers behind firewalls, (b) our website and app use an SSL certificate, receive regular security scans, penetration tests and regular malware scans; (c) we require username and passwords for our employees who can access your personal information that we store and/or process, and (d) we actively prevent third parties from getting access to your personal information that we store and/or process.

Notes

While Ente has undergone third-party security audits (by Cure53 and Fallible), it's been awhile since their last audit (Feb 2023). You can view more information about the audits on their blog: https://ente.io/blog/cryptography-audit/

Collection

Is it clear why the service collects the personal data that it does? Yes

10/10

Score

Somewhat

30%

Mostly

70%

Yes

100%

N/A

The service doesn't collect any personal information.

100%

Citation

We collect and store only the bare minimum amount of information necessary to fulfill our role as a service provider.

We use the information that you provide to:
Provide our Services that you contract for when you agree to our Terms and Conditions ("Terms");
Communicate with you in accordance with this Privacy Policy and ourTerms;
Maintain and improve our systems and Services;
Ensure your account's security and mitigate attacks;
Carry out obligations and enforce rights arising from contracts entered into between you and us, including billing and collection;
Control access permissions to your Files and your account;
Remove deleted files from users who might have already downloaded them;
Notify you about changes to our Services; and
Anonymize data and aggregate data for statistics.

Does the policy list the personal data it collects? Yes, exhaustively

10/10

Score

The policy does not claim to not collect personal data, but it also doesn't provide any meaningful insight into the types of personal data it collects.

Only summarily

The policy uses overly vague language to provide a summary of the types of collected personal data.

30%

Yes, generally

All general categories of collected personal data are listed, though not all types of personal data are explicitly mentioned (for example, the list might use a phrase like 'such as' when listing types of personal data).

70%

Yes, exhaustively

All types of collected personal data are listed specifically

100%

N/A (no personal data is collected)

100%

Citation

Information you Provide: At the time of registration, or through your use of our Services, you will provide us with 1. Your email address; 2. Referral details including referrers and people you have referred; 3. Email addresses you choose to share your Files with; 4. Our Communications with you and records or copies of such communications; 5. Other personal information you provide to us for support purposes, bug reports, newsletters, surveys, sweepstakes, product feedback, or via forms.

Information we automatically collect: 1. Public keys; 2. Anonymized crash reports; 3. Server logs; 4. Device identifiers including information about your internet connection, IP address and user agent details; 5. Takedowns and account suspension history.

Other Instances: We may keep your Files after your account has been suspended or terminated where we consider it necessary for evidential purposes relating to a breach of our Terms or with respect to current or anticipated action by any competent enforcement authority or other third party.

Does the service allow the user to control whether personal data is collected or used for non-critical purposes? N/A (no data used for non-critical purposes)

10/10

Does the service collect personal data from third parties? Yes, but for critical data only

7/10

Last Updated

October 2, 2024

Sources

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Contributors

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