DICE FM

DICE is a live music discovery and mobile ticketing platform

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Transparency

Does the policy require users to be notified in case of a data breach? No

0/7

Decided May 21, 2020 (revision history). This question accounts for 8% of the final score.

Note that all companies operating in the EU are subject to Art. 33 of the GDPR, which requires companies to notify their data protection authority of a data breach within 72 hours of discovering it.

Possible Options

No0/7
Yes, eventually5/7
Yes, within 72 hours7/7
N/A (the service collects so little personal data that notification would not be possible)7/7

Note

There's no information on how the service responds to data breach

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Will affected users be notified when the policy is meaningfully changed? Yes

5/5

Decided May 21, 2020 (revision history). This question accounts for 6% of the final score.

Possible Options

No0/5
Yes5/5
N/A (no personal data—or contact information—collected)5/5

Citation

We may change this policy from time to time so please check the Help Centre within the App or our website from time to time for any updates. If we make material changes in the way we use your personal information, we will notify you by posting a notice on the App and/or our website or sending you an email at the email address provided at the time of registration.

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Is the policy's history made available? Only the date it was last modified

3/5

Decided May 21, 2020 (revision history). This question accounts for 6% of the final score.

Possible Options

No0/5
Only the date it was last modified3/5
Yes, with revisions or a change-log5/5

Citation

Last updated on October 28, 2019

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Does the policy outline the service's general security practices? No

0/3

Decided May 21, 2020 (revision history). This question accounts for 4% of the final score.

Possible Options

No0/3
Somewhat1/3
Yes2/3
Yes, including audits2.5/3
N/A (no personal data collected)3/3
Yes, including independent audits3/3

Note

It isn't mentioned at all in the policy

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Collection

Is it clear why the service collects the personal data that it does? Yes

10/10

Decided May 21, 2020 (revision history). This question accounts for 12% of the final score.

This question deals with transparency. Even if the service uses data for reasons that aren't ideal for privacy, provided they list all of those uses, the service can still receive full credit for this question. However, if they are not explicit about their uses (by employing language like "such as"), a lower score is assigned.

Possible Options

No0/10
Somewhat4/10
Mostly7/10
Yes10/10
No personal data is collected10/10

Citation

5.1. As well as the purposes described above at Clause 3.1, we use the personal information we collect to: administer the App and the Services or any other purposes required in order to allow us to provide the Services; communicate with you via email, SMS, in-App notifications and push notifications about your purchases via the Services, including tickets (and the events they relate to) and any other non-ticket items; fulfil your orders for tickets and other non-ticket items purchased via the Services; provide better content, services, marketing, and support to you. For example, we may need to use your information to administer your account or provide you with information in connection with any purchases or events you have expressed an interest in; perform our contract with Event Partners and/or Artists; provide information in relation to the Services; promote the events features on the Services; improve the Services, including by means of website and App data analytics; administer business relationships with Event Partners in order to allow us to provide the Services, including to provide customer service to Event Partners; consider your employment application, and communicate with you in relation to such employment application; perform HR and recruitment analytics; administer and fulfil any competitions available to users via the Services and communicate with you about those competitions. Note that there may be specific terms in the competition terms and conditions relating to your personal information; and to profile individual and demographic trends of people attending or showing an interest in certain events or artists. This helps us to provide you with recommendations of similar things you might like or find interesting, via the Discovery feature or otherwise. We do this by making assumptions based on an analysis of the information we hold, including the events you have viewed, waiting lists you have joined, and tickets you have purchased. For example, if you purchased tickets to an event, we might show you more events of this specific genre or type, or events by similar artists. 5.2. We also use the information that we collect about you for operational purposes, including: to provide customer service, including to respond to your enquiries and fulfil any of your requests for information; carry out verification checks, including to verify your identity when collecting tickets at a venue, to check that you meet any minimum age requirements, or to check that any restrictions on the reselling of tickets have been complied with; to send you important information regarding the Services, or other technical notices, updates, security alerts, and support and administrative messages; and as we believe to be necessary or appropriate under applicable law, to enforce our rights or to respond to requests from law enforcement and other government authorities. 5.3. Where we rely on your consent to process your personal information, you may withdraw your consent at any time by emailing us at [email protected] or via methods set out in this Privacy Policy. If you withdraw your consent, this will not affect the lawfulness of any processing which has taken place before you have withdrawn your consent.

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Does the policy list the personal data it collects? Yes, generally

7/10

Decided May 21, 2020 (revision history). This question accounts for 12% of the final score.

All general categories of collected personal data are listed, though not all types of personal data are explicitly mentioned (for example, the list might use a phrase like 'such as' when listing types of personal data).

Possible Options

No0/10
Only summarily3/10
Yes, generally7/10
Yes, exhaustively10/10
N/A (no personal information is collected)10/10

Citation

3.1. All personal information you provide to us when registering with the Services, interacting with us, and any personal information generated by your navigation and use of the Services, will be processed and stored by DICE to manage registration and ticket sales. We also use this information to analyse trends in our users' behaviour to help us to determine your preferences, habits, tastes, geographic location and favourite artists and events in order to maximise your use and enjoyment of the Services; this is the Discovery feature. Additionally, we may take some information from the email communications between you and DICE and store it in separate documents. Where you are an Artist or Event Partner, we may collect your personal information directly from you, your business partners, colleagues and open internet sources. We have further listed the ways in which we use your personal information at Clause 5 below.

3.2. The types of personal information we collect may include: Contact details – including your name, email address, phone number, postal address and date of birth; Payment card and billing details – when you buy tickets via the Services we will require payment and billing information (such as your address and postcode) in order to handle the processing and despatch of ticket orders; Location data – we may collect your IP address, and if you allow us to connect to your device’s geolocation functionality, we may collect your GPS data. We will use the location data to improve personalised recommendations in the Services on what events are near you. You can turn off the App's ability to access your geolocation at any time through your device’s general or privacy settings; Your image or recordings – we may obtain photographs, audio or video recordings of events listed on the Services. We may reproduce and/or publish your image in the App, our website, and in other promotional materials, social networking channels and other materials related to the Services; Your preferences – we may collect information about your purchase history, events you have viewed, attended or enquired about, any events you have joined a waiting list for, shared or invited people to attend and any feedback you may give or reviews you may submit; Music library (e.g. Spotify or Apple Music) – if you allow us to connect to your music library, we may collect and hold information on your musical interests in order to improve the personalised recommendations through the Services; Your interactions with us – for example if you send us information via email, survey, social media, customer service communications or other methods, this may be stored on our systems; and Technical information – when you use the Services, DICE automatically receives and records information on its server logs from your browser or mobile platform, including the location, IP address, cookie information and details about the page you requested. We also collect information regarding your use of the Services, mobile device information and browser information.

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Does the service collect personal data from third parties? Yes

0/10

Decided May 21, 2020 (revision history). This question accounts for 12% of the final score.

This includes the use of data brokers and independent verification authorities (such as background check providers).

Possible Options

Yes0/10
Only for critical data7/10
No10/10

Citation

We also work with third-party companies, including events organisers, that use tracking technologies to serve advertisements on our behalf across the Internet. These companies may collect information about your visits to our websites and your interaction with our advertising and other communications.

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Does the service allow the user to control whether personal data is used or collected for non-critical purposes? On an opt-out basis, but only for some non-critical data/uses

1.5/5

Decided May 21, 2020 (revision history). This question accounts for 6% of the final score.

Some services allow users to opt-out or opt-in to of non-critical collection or use of personal data, such as collecting data for personalized advertisements.

Possible Options

No0/5
On an opt-out basis, but only for some non-critical data/uses1.5/5
On an opt-out basis, for all non-critical data/uses3/5
N/A (no data used for non-critical purposes)5/5
On an opt-in basis5/5

Citation

4.5 You can refuse to have your activity on our website collected by tracking pixels by clicking on this link: http://optout.networkadvertising.org/?c=1

6.1. We may send you marketing communications via email and push notifications. If you do not want to receive any marketing emails from us, you can edit your preferences in the communication controls centre in App (called ‘Messages’) or unsubscribe from emails by following the unsubscribe directions provided in the footer of each one. If you do not want to receive push notifications from us you may opt out by changing your preferences in the ‘Messages’ control centre in the App or change the appropriate settings directly on your mobile device. Please note that to access the communication controls centre (‘Messages’) you must have the App version 3.17.0 or above.

6.2. Where you opt out of receiving these marketing communications, we may still process your personal information for other purposes, as set out in this Privacy Policy.

6.3.We may pass your details to the relevant Event Partner or third party so that they can contact you for marketing purposes. If you change your mind and do not want to receive such marketing messages, you can opt out by contacting that third party direct or by unsubscribing using any available ‘unsubscribe’ link or similar in that third party’s emails to you. Alternatively, to opt out of marketing messages for all third parties, you could edit your preferences in the communication controls centre in App (called ‘Messages’). We will notify the relevant third parties of your change in preferences, normally within 7 business days. Note that it may take longer for each third party to action your request.

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Handling

Does the policy allow personally-targeted or behavioral marketing? Yes, but you can opt-out

3.5/10

Decided May 21, 2020 (revision history). This question accounts for 12% of the final score.

Possible Options

Yes0/10
Yes, but you can opt-out3.5/10
Yes, but you must opt-in7/10
No10/10

Citation

We employ other companies and individuals to perform functions on our behalf, including our storage providers, HR and recruitment service providers, communications providers, CRM providers, marketing providers, payment processing suppliers and data analytics services providers. We do not share your personal information with our agents or suppliers except as is necessary in order to enable them to provide us with a service. [...] 10.3. Restrict - If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

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Does the service allow third-party access to private personal data? Yes, not all parties specified

0/10

Decided May 21, 2020 (revision history). This question accounts for 12% of the final score.

The policy allows sharing personal data with third-parties (not just critical service providers), and does not explicitly list the third-parties.

This may come in the form of outright data sharing or by using local third-party analytics software (such as Google Analytics, which collects a plethora of user information).

Note that whether the policy allows sharing aggregated user data does not affect this question.

If the personal data is encrypted when it passes through the third-party, it does not count as third-party access (as the data is inaccessible to that party).

If personal data has been made public by, for example, posting it to a blog, it does not count as private personal information (and is therefore not considered by this question).

Possible Options

Yes, not all parties specified0/10
Yes, all parties specified (including non-critical service providers such as advertisers)3/10
Yes, not all parties specified (but only to critical service providers)7/10
Yes, all parties specified (only to critical service providers)8/10
No10/10

Citation

7.1. We do not rent or sell your personal information to anyone without your explicit consent, but, subject to the need to perform the contract with you and our other business purposes set out in this Privacy Policy, we may share your personal information in the ways described below:

  1. Agents and suppliers – We employ other companies and individuals to perform functions on our behalf, including our storage providers, HR and recruitment service providers, communications providers, CRM providers, marketing providers, payment processing suppliers and data analytics services providers. We do not share your personal information with our agents or suppliers except as is necessary in order to enable them to provide us with a service.

  2. We may disclose your personal data to the following categories of third-party recipients: Hosting (We may share your personal data with cloud storage providers.); Analytic tools (We may share your personal data with analytics and search engine service providers.); Administration and support tools (We may share your personal data with support software providers.); Emailing (We may share your personal data with emailing service providers.); CRM (We may share your personal data with CRM providers.); Payment processing (We may share your personal data with online payment processing providers.); Messaging and collaboration tools (We may share your personal data with messaging and collaboration software providers.).

  3. Third Parties – We may integrate with other third party products and services such as Spotify to enable certain features of the Services. We do not share your personal information with them except as is necessary in order to allow them to perform the features requiring their integration.

  4. Competition partners – When offering competitions or other prize draw, via the Services, we may process your personal information in order to manage your entry and contact you if you are a winner. We may share your name and country of residence with anyone who asks for winner’s details; and We may use your name and image in publicity materials as we see fit.
  5. We may share your personal information with our competition partner for the purpose of administering the competition (for example, arranging for the prize to be provided to the winner).
  6. Event Partners – We are a ticketing agent, so we sell you tickets to events on behalf of the Event Partner for that event. We therefore need to share your personal details with them and other parties involved in the provision of the event (such as the venue) so they can provide you with information about the event such as last-minute changes, or for the purposes of ticket validation upon entry to a venue. We may also need to share your information with them in terms of sales control. Event partners can access customer information such as name, email address and a phone number. We are not responsible or liable for the actions of such third parties, and if you wish to complain about the use of your personal information by such third party then you should contact the relevant third party directly.
  7. Other reasons – We may also share your personal information with a purchaser or potential purchaser of our business and in some circumstances, we may have to disclose your personal information by law, either because a court or the police or other law enforcement agency has asked us for it, to enforce our legal rights, or to prevent fraud or ticket-touting for example.

7.2. We may also provide our partners with anonymous information about how users, collectively, use the App and website so that they can understand how often people use their services, the App and the website.

7.3. By providing us with personal information, you consent to the disclosure of your information outside the USand acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with US federal data protection laws. You acknowledge that some overseas third parties may not be regulated by US data protection laws and if any third party engages in any act or practice that contravenes these laws, it would not be accountable under US legislation and you will not be able to seek redress under US data protection laws.

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Does the service allow you to permanently delete your personal data? Yes, by contacting someone

3/5

Decided May 21, 2020 (revision history). This question accounts for 6% of the final score.

Even if there is a reasonable delay before the data is fully deleted (as is common), the data still counts as "permanently deleted" and satisfies the parameters for this question.

Possible Options

No0/5
Yes, by contacting someone3/5
Yes, using an automated mechanism5/5
N/A (no personal information collected)5/5

Citation

9.1. We may retain your personal information for as long as we require for the purposes for which it is collected or as is otherwise required by applicable law. If you terminate your account on the App and website, cease using the Services, or our agreement with you is terminated, we may continue to process your personal information in accordance with applicable law and this Privacy Policy.

9.2. We may delete accounts or specific information before account deactivation where we believe it may no longer be relevant or where an account has been inactive for more than a year. Purchase history may be deleted after 8 years.

For more details about our retention periods, please contact us at [email protected]

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When does the policy allow law enforcement access to personal data? When reasonably requested

3/5

Decided May 21, 2020 (revision history). This question accounts for 6% of the final score.

Possible Options

Always0/5
Not specified0/5
When reasonably requested3/5
Only when required by a court order or subpoena4/5
N/A (no personal data to share)5/5
Never (special legal jurisdiction)5/5

Citation

  1. Other reasons – We may also share your personal information with a purchaser or potential purchaser of our business and in some circumstances, we may have to disclose your personal information by law, either because a court or the police or other law enforcement agency has asked us for it, to enforce our legal rights, or to prevent fraud or ticket-touting for example.

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Warnings

DICE FM has no warnings published on PrivacySpy. PrivacySpy publishes warnings when it learns a service has announced a data breach or is found misusing user data. If you believe a warning should be published for DICE FM, submit one here.


Highlighted Policy Snapshot ALPHA

No highlighted policy snapshot has been created for this privacy policy. To view the policy at its original location, click here.

4.2/10

How we calculate ratings →


Version Added

May 21, 2020

Ratings Updated

May 21, 2020

Warnings

0

Maintained by

doamatto

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