Busuu

Busuu is an AI-powered language learning platform on web, iOS and Android that allows users to interact with native speakers from around the world.

This page is not published. While you can access it via its direct link, it is not yet displayed on the website.

Handling

Does the policy allow personally-targeted or behavioral marketing? Yes, but you can opt-out

3.5/10

Decided May 15, 2020 (revision history). This question accounts for 12% of the final score.

Possible Options

Yes0/10
Yes, but you can opt-out3.5/10
Yes, but you must opt-in7/10
No10/10

Citation

We may share your data including email addresses with other data processors such as Facebook, Google, Braze and Snapchat to provide targeted advertising. For users with a Premium membership sponsored through an organisation we will not share your data for advertising purposes. We also use analytical tools such as Intercom, Braze and Amplitude which in some cases may see your personal data such as IP addresses.

Note

Premium users do not get ads or their data shared for advertising purposes. This could also result in "No" if you have a pro plan.

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Does the service allow third-party access to private personal data? No

10/10

Decided May 15, 2020 (revision history). This question accounts for 12% of the final score.

This may come in the form of outright data sharing or by using local third-party analytics software (such as Google Analytics, which collects a plethora of user information).

Note that whether the policy allows sharing aggregated user data does not affect this question.

If the personal data is encrypted when it passes through the third-party, it does not count as third-party access (as the data is inaccessible to that party).

If personal data has been made public by, for example, posting it to a blog, it does not count as private personal information (and is therefore not considered by this question).

Possible Options

Yes, not all parties specified0/10
Yes, all parties specified (including non-critical service providers such as advertisers)3/10
Yes, not all parties specified (but only to critical service providers)7/10
Yes, all parties specified (only to critical service providers)8/10
No10/10

Citation

We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

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Does the service allow you to permanently delete your personal data? Yes, by contacting someone

3/5

Decided May 15, 2020 (revision history). This question accounts for 6% of the final score.

Even if there is a reasonable delay before the data is fully deleted (as is common), the data still counts as "permanently deleted" and satisfies the parameters for this question.

Possible Options

No0/5
Yes, by contacting someone3/5
Yes, using an automated mechanism5/5
N/A (no personal information collected)5/5

Citation

You have the right to delete your personal data by sending an email requesting so to [email protected] Please note in this case any financial information will be kept in accordance with local laws.

Note

Some data is stored for an undefined time to comply with local laws.

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When does the policy allow law enforcement access to personal data? When reasonably requested

3/5

Decided May 15, 2020 (revision history). This question accounts for 6% of the final score.

Possible Options

Always0/5
Not specified0/5
When reasonably requested3/5
Only when required by a court order or subpoena4/5
N/A (no personal data to share)5/5
Never (special legal jurisdiction)5/5

Citation

Busuu does not rent, sell, or share personal information about you with third parties except to provide products or services you've requested, when we have your permission, or in the following circumstances:

where Busuu is responding to a subpoena, court order, or legal process, or to establish or exercise our legal rights or to defend ourselves against legal claims; where Busuu believes it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Busuu's Terms of Service, or as otherwise required by law; where you are using a Paid Service (including a Premium membership) in your capacity as a student or an employee or other third party using the Paid Service, we may in such circumstances share your personal information with your educational establishment, your employer or any third party paying for the Service on your behalf (as the case may be) to allow them to monitor your use of the Paid Service; where Busuu transfers information about you if Busuu is acquired by or merged with another company. If this happens, Busuu will notify you before information about you is transferred and becomes subject to a different privacy policy.

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Transparency

Does the policy require users to be notified in case of a data breach? No

0/7

Decided May 15, 2020 (revision history). This question accounts for 8% of the final score.

Note that all companies operating in the EU are subject to Art. 33 of the GDPR, which requires companies to notify their data protection authority of a data breach within 72 hours of discovering it.

Possible Options

No0/7
Yes, eventually5/7
Yes, within 72 hours7/7
N/A (the service collects so little personal data that notification would not be possible)7/7

Note

No clause shows that they would do such.

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Will affected users be notified when the policy is meaningfully changed? No

0/5

Decided May 15, 2020 (revision history). This question accounts for 6% of the final score.

Possible Options

No0/5
Yes5/5
N/A (no personal data—or contact information—collected)5/5

Citation

We may update this Privacy Policy from time to time. All changes will be posted on our website (the “Site”).

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Is the policy's history made available? Only the date it was last modified

3/5

Decided May 15, 2020 (revision history). This question accounts for 6% of the final score.

Possible Options

No0/5
Only the date it was last modified3/5
Yes, with revisions or a change-log5/5

Citation

Last updated: August 2019

Note

The date is very vague

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Does the policy outline the service's general security practices? Somewhat

1/3

Decided May 15, 2020 (revision history). This question accounts for 4% of the final score.

The policy provides only a very vague overview of its security practices.

Possible Options

No0/3
Somewhat1/3
Yes2/3
Yes, including audits2.5/3
N/A (no personal data collected)3/3
Yes, including independent audits3/3

Citation

Your personal data is password protected and, other as set out in this Privacy Policy, can only be seen by you and us. You agree to keep your password(s) confidential and not to disclose them to anyone else, or allow them to be disclosed.

Busuu limits access to personal information about you to employees who Busuu reasonably believes need to come into contact with that information, to provide products or the Service to you, or in order to do their jobs.

Busuu has physical, electronic, and procedural safeguards that comply with regulations to protect personal information about you. However, data transmissions over the internet cannot be guaranteed to be 100% secure. Consequently, Busuu cannot ensure or warrant the security of information you transmit to Busuu.

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Collection

Is it clear why the service collects the personal data that it does? Yes

10/10

Decided May 15, 2020 (revision history). This question accounts for 12% of the final score.

This question deals with transparency. Even if the service uses data for reasons that aren't ideal for privacy, provided they list all of those uses, the service can still receive full credit for this question. However, if they are not explicit about their uses (by employing language like "such as"), a lower score is assigned.

Possible Options

No0/10
Somewhat4/10
Mostly7/10
Yes10/10
No personal data is collected10/10

Citation

When you register for a Busuu account, Busuu collects personal data that you submit such as your username, email address, spoken and studied languages and any other personal or preference information that you optionally enter into the Service, as well as your profile picture.

Busuu also collects and generates a number of other areas of usage information automatically which includes; services metadata, log data, device information, IP addresses, third-party data and cookie information.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

Note

Lots of fluff is in this paragraph such as things they don't collect, how they secure their data, and other information.

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Does the policy list the personal data it collects? Yes, exhaustively

10/10

Decided May 15, 2020 (revision history). This question accounts for 12% of the final score.

All types of collected personal data are listed specifically

Possible Options

No0/10
Only summarily3/10
Yes, generally7/10
Yes, exhaustively10/10
N/A (no personal information is collected)10/10

Citation

When you register for a Busuu account, Busuu collects personal data that you submit such as your username, email address, spoken and studied languages and any other personal or preference information that you optionally enter into the Service, as well as your profile picture.

Busuu also collects and generates a number of other areas of usage information automatically which includes; services metadata, log data, device information, IP addresses, third-party data and cookie information.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

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Does the service collect personal data from third parties? Yes

0/10

Decided May 15, 2020 (revision history). This question accounts for 12% of the final score.

This includes the use of data brokers and independent verification authorities (such as background check providers).

Possible Options

Yes0/10
Only for critical data7/10
No10/10

Citation

Busuu also collects and generates a number of other areas of usage information automatically which includes; services metadata, log data, device information, IP addresses, third-party data and cookie information.

Note

This is too vague to say for being explicitly "critical data."

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Does the service allow the user to control whether personal data is used or collected for non-critical purposes? On an opt-out basis, for all non-critical data/uses

3/5

Decided May 15, 2020 (revision history). This question accounts for 6% of the final score.

Some services allow users to opt-out or opt-in to of non-critical collection or use of personal data, such as collecting data for personalized advertisements.

Possible Options

No0/5
On an opt-out basis, but only for some non-critical data/uses1.5/5
On an opt-out basis, for all non-critical data/uses3/5
N/A (no data used for non-critical purposes)5/5
On an opt-in basis5/5

Citation

If you decide to participate in any research, your participation is voluntary and you can withdraw at any time. If you’d like to withdraw, please send an email to [email protected] and your request will be processed on the following working day in the UK.

Note

Opt-out is required via email.

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Warnings

Busuu has no warnings published on PrivacySpy. PrivacySpy publishes warnings when it learns a service has announced a data breach or is found misusing user data. If you believe a warning should be published for Busuu, submit one here.


Highlighted Policy Snapshot ALPHA

No highlighted policy snapshot has been created for this privacy policy. To view the policy at its original location, click here.

5.5/10

How we calculate ratings →


Version Added

May 15, 2020

Ratings Updated

May 15, 2020

Warnings

0

Maintained by

doamatto

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