B&H

B&H Photo Video is a non-chain photo and video equipment store in the United States.

4.7/10

How we calculate ratings →

Handling

Does the policy allow personally-targeted or behavioral marketing? Yes, but you may opt-out

4/10

Does the service allow you to permanently delete your personal data? Yes, by contacting someone

3/5

Does the service allow third-party access to private personal data? Yes

0/10

This may come in the form of outright data sharing or by using local third-party analytics software (such as Google Analytics, which collects a plethora of user information).

Note that whether the policy allows sharing aggregated user data does not affect this question.

If the personal data is encrypted when it passes through the third-party, it does not count as third-party access (as the data is inaccessible to that party).

If personal data has been made public by, for example, posting it to a blog, it does not count as private personal information (and is therefore not considered by this question).

Score

Yes

The policy allows sharing personal data with third parties (not just critical service providers), and does not explicitly list the third parties.

Yes, all parties specified (including non-critical service providers such as advertisers)

30%

Yes, not all parties specified (but only to critical service providers)

70%

Yes, all parties specified (only to critical service providers)

80%

100%

Citation

B&H maintains special relationships with a select number of authorized business partners. For your security or benefit, we may share information about you and your transactions with other companies for many reasons, including verification, fraud prevention, government policy compliance, order fulfilment and warranty purposes. We also may be required to disclose an individual's Personal Information in response to a lawful request by public authorities, including meeting national security or law enforcement requirements.

With your consent, B&H shares your information with our marketing partners who serve advertising, send emails and push notifications, and distribute catalogs on our behalf.

For more information about the companies with whom B&H shares customer information, please contact us using the details at the top of this policy.

Notes

A list of processors isn't on this policy unless you contact the service.

When does the policy allow law enforcement access to personal data? When reasonably requested

3/5

Score

Always

This includes cases in which law enforcement either runs the service or has a known backdoor into (or relationship with) the service.

Not specified

When reasonably requested

60%

Only when required by a court order or subpoena

80%

N/A (no personal data to share)

The service would have no personal data to share with law enforcement.

100%

Never (special legal jurisdiction)

The service operates in a jurisdiction in which sharing data with law enforcement is never required.

100%

Citation

We also may be required to disclose an individual's Personal Information in response to a lawful request by public authorities, including meeting national security or law enforcement requirements.

Transparency

Does the policy outline the service's general security practices? No

0/3

Is the policy's history made available? Only the date it was last modified

3/5

Does the policy require users to be notified in case of a data breach? Not necessarily

0/7

Will affected users be notified when the policy is meaningfully changed? No

0/5

Collection

Does the service collect personal data from third parties? Yes, but for critical data only

7/10

Is it clear why the service collects the personal data that it does? Yes

10/10

Score

Somewhat

30%

Mostly

70%

Yes

100%

N/A

The service doesn't collect any personal information.

100%

Citation

As part of our GDPR compliance program, we would like to inform our customers about the legal reasons why we collect your Personal and Sensitive information. We collect and process your Personal Information for a range of different business and legal purposes. The following is detail of how and according to which Legal Basis we use your Personal Information.

Processing necessary to fulfil a sales order/contract and provision of services

We use your Personal Information to fulfil sales and provide you with our Services. This includes the following:

To manage your registration as a user on the B&H Platform. This helps us identify you as a Platform user, and offers you access to different functionalities, and a better experience.
To complete business transactions and fulfil orders (online or in our store), including providing your Personal Information to our partners for shipping and tracking requirements.
To process payments. We do not store or capture any credit card information. This information is collected directly by our payment processing partners. Since this information is collected from our site and from you, our customer, we would like to inform you about its collection.
To provide you with the best quality of customer service via our chat, email and phone lines.
To provide you with services related to the warranty of your purchase, usually provided through our warranty partners or sometimes directly from the manufacturer of your purchased product.
To provide you with important information about your purchased product including any updates or other manufacturer notices.
To ask you to review your purchase, your experience on our Platform and review us as a company.
To update, confirm and inform you about events you may have registered for, held in our stores, event spaces or virtually on our websites.
To detect, prevent, mitigate and investigate fraud, or other criminal or potentially prohibited activities.

Processing necessary for us to comply with our legal obligations:

We may use your Personal Information to comply with our local laws and regulations, including:

To comply with all relevant tax and financial reporting requirements and regulations.
To comply with all legal proceedings.
To deal with requests from you to exercise your Data Subject access rights.
To process information regarding a crime or offence and support associated proceedings.
To monitor activities and safeguard your welfare on our Platform and premises.
To protect you, ourselves and our employees through appropriate legal action against third parties who have committed a criminal act or are in breach of their legal obligations.

Processing based on our Legitimate Interests:

We may use your Personal Data to pursue our Legitimate Interests where your rights and freedoms do not outweigh those interests. We have implemented controls to balance our interests with your rights. Our use of your Personal Data for our Legitimate Interest includes:

Improving our services; for example, reviewing information associated with nonfunctioning pages or links, so that we can fix them and give you a frustration free experience on our Platform.
Personalize, measure and improve our advertising based on your activities on our Platform.
Contact you view email, push notifications on your browser and mobile app and by SMS/text message to offer you information about your purchased products, our products, sales, offers and services.
Measure the performance of our marketing campaigns; for example, analyzing the open and click rates of an email campaign.
To serve you better, we may combine the information you provide us online, in our superstore and through our catalogs to improve your overall shopping experience; for example, analyzing browsing behavior to create a better navigation menu so that you need less clicks to get to your product of choice.
To improve the content on our website. For example, we may use cookies to find out which parts of our site or our products are visited most often.
Contact you by email, telephone or SMS, or other equivalent forms of electronic communication, such as push notifications etc., regarding updates or informative communications related to the functionalities, products or contracted services, including Platform security updates, when necessary or reasonable for their implementation.
To respond to your posts, comments and provide customer service on our Platform and other social media platforms, including, but not limited to, Twitter, Facebook, and Instagram.
To provide customer service to you via chat and email.
To measure the performance of our customer service associates.
To verify product and customer experience reviews left on the B&H website to provide a truthful assessment of our services and merchandise.
For the internal management and audit of business operations and financials.
We use CCTV monitoring in our physical locations including our Superstore to prevent criminal activity and protect you, our customer.

Processing based on Consent

With your consent, we may use your Personal Information to:

Provide you with marketing via email, SMS/Text message and push notifications on your browser and through our mobile application.
Provide you with targeted advertisements from other parties while you are experiencing our Platform.
Provide you with targeted advertisements on third party websites, including our advertisements and those of third parties.
Send you our industry leading catalogs and other printed mailings.
Allow select partners to profile your activities on our Platform so that you can have a better experience on our, their and other third party websites.
Host educational, demonstrations and other events in out event spaces, store and online on our website.

Our partners may use automated profiling technologies for purposes of serving you more relevant ads and improving your browsing experience.

Does the service allow the user to control whether personal data is collected or used for non-critical purposes? On an opt-out basis, for all non-critical data/uses

6/10

Some services allow users to opt-out or opt-in to of non-critical collection or use of personal data, such as collecting data for personalized advertisements.

Score

On an opt-out basis, but only for some non-critical data/uses

30%

On an opt-out basis, for all non-critical data/uses

60%

On an opt-in basis

60%

N/A (no data used for non-critical purposes)

100%

Citation

If you do not wish to participate in our advertising personalization programs, you can opt out by unchecking the appropriate cookies on our Cookie preferences page. We do not allow third parties to track or collect your Personal Information on our sites for their own advertising purposes without your consent.

Please note that you can disable all cookies from your browser settings. However, our websites require cookies to function and disabling all cookies will limit functionality of the site, including actions like adding products to a cart, etc.

At this time only customers accessing our Platform from EEU regions and from Canada can withdraw consent.
[...]
You have the ability to opt out of the use of our Cookies. Please visit our Cookie Preference Page where you can manage your preferences for the types of Cookies listed above.

Should you wish to turn off all Cookies, you may do so in your browser's settings.
[...]
We will also provide an individual opt-out or opt-in choice before we share your data with third parties other than our agents, or before we use it for a purpose other than for which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to compliance@bhphotovideo.com.

Does the policy list the personal data it collects? Yes, generally

7/10

Score

The policy does not claim to not collect personal data, but it also doesn't provide any meaningful insight into the types of personal data it collects.

Only summarily

The policy uses overly vague language to provide a summary of the types of collected personal data.

30%

Yes, generally

All general categories of collected personal data are listed, though not all types of personal data are explicitly mentioned (for example, the list might use a phrase like 'such as' when listing types of personal data).

70%

Yes, exhaustively

All types of collected personal data are listed specifically

100%

N/A (no personal data is collected)

100%

Citation

We collect Personal Information from you and any devices (including mobile devices) you use when you use our Platform, register for an account with us, provide us information on a web form, update or add information to your account, participate in a community board discussion chat, or when you otherwise correspond with us.

The provision of Personal Information is voluntary, but may be necessary in order to use our Services, such as setting up an account, conducting a transaction, commenting on a blog post or reviewing a product.

Personal Information you give us when you use our Services or register for an account with us

Identifying information such as your name, addresses, telephone numbers or email addresses when you register for an account with us.
Name, telephone number, email address, mailing address, billing and other information used to process an order and send you the items you purchased. If needed, information required to clear customs (such as Tax ID or other identification numbers) and relevant postage information (such as tracking numbers and tracking updates) can be provided as well.
You may also provide us with other information through a web form, by updating or adding information to your account, through your participation in blog posts, community discussions, and chats, or when you otherwise communicate with us regarding our Services.
You may provide us with your name and contact information when you register for an event on our website or in our store.
Additional information we are required or authorized by applicable national laws to collect and process in order to authenticate or identify you or to verify the information we have collected.
Note: B&H does not collect credit card or other financial information from you; that information is collected directly by our trusted third party payment processing partners. On occasion, for some international customers B&H will require bank account information.
When selling a used item to B&H, it is required that B&H collect a copy of a valid government issued ID.

NOTE: If you give us Personal Information about someone else, including pictures of them, their name, their e-mail address, etc., on our social media Platforms, e-views and comments on our websites, you must do so only if you have that person's consent to provide us with that information. You should direct them to this policy, so that they are informed about how we collect, use, disclose, and retain their Personal Information. Please see our website user agreement for how we may use and retain any content submitted to us.

Personal Information we collect automatically when you use our Services or register for an account with us

We collect information about your interaction with our Services, your advertising preferences and your communications with us. This is information we receive from devices (including mobile devices) you use when you access our Services. This information could include the following: Device ID or unique identifier, device type, ID for advertising and a unique device token.
Computer and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing activity, history and your web log information.

Personal Information we collect using cookies and similar technologies

We use cookies, web beacons, unique identifiers and similar technologies to collect information about the pages you view, the links you click on and other actions you take when using our Services, within our advertising or email content.
For more information about our use of these technologies, and how to control them, see section on Cookies (Section I).

Personal Information we collect from third parties

On occasion we might collect Personal Information from third parties such as tradeshows or email lists to market our products and services to you. This information is usually limited to name, email address and, rarely, mailing addresses.

Linking to External Websites

B&H sites such as Explora can contain links to external sites and social media pages including those of photographers, artists, and other contributors. B&H does not assume responsibility and is not liable for your data privacy on any external sites. Please consult the privacy policy of the site/s).

Last Updated

May 26, 2021

Sources

Source #1 ↗

Contributors

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