1&1 IONOS

1&1 IONOS is a Web hosting company.

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Transparency

Does the policy require users to be notified in case of a data breach? No

0/7

Decided May 22, 2020 (revision history). This question accounts for 8% of the final score.

Note that all companies operating in the EU are subject to Art. 33 of the GDPR, which requires companies to notify their data protection authority of a data breach within 72 hours of discovering it.

Possible Options

No0/7
Yes, eventually5/7
Yes, within 72 hours7/7
N/A (the service collects so little personal data that notification would not be possible)7/7

Note

This policy doesn't have to require the service to notify you in the event of a data breach

Click here to suggest a change or to flag this conclusion as incorrect, or here for more information.


Will affected users be notified when the policy is meaningfully changed? No

0/5

Decided May 22, 2020 (revision history). This question accounts for 6% of the final score.

Possible Options

No0/5
Yes5/5
N/A (no personal data—or contact information—collected)5/5

Citation

IONOS reserves the right to change this Privacy Policy at any time, and such changes will be posted to the IONOS website.

Click here to suggest a change or to flag this conclusion as incorrect, or here for more information.


Is the policy's history made available? Only the date it was last modified

3/5

Decided May 22, 2020 (revision history). This question accounts for 6% of the final score.

Possible Options

No0/5
Only the date it was last modified3/5
Yes, with revisions or a change-log5/5

Citation

Revised: October 12, 2018

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Does the policy outline the service's general security practices? Somewhat

1/3

Decided May 22, 2020 (revision history). This question accounts for 4% of the final score.

The policy provides only a very vague overview of its security practices.

Possible Options

No0/3
Somewhat1/3
Yes2/3
Yes, including audits2.5/3
N/A (no personal data collected)3/3
Yes, including independent audits3/3

Citation

The information provided to IONOS is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by IONOS. IONOS employs industry-standard security measures to protect the confidentiality of the information. While we cannot guarantee that loss, misuse or alteration of data will not occur, we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for commercial transactions, is encrypted prior to transmission by you to IONOS. Your use of the 1&1 IONOS Inc. Services may result in the transfer of information internationally, including into or outside of the United States. By visiting accessing this site or using the 1&1 IONOS Inc. Services you consent to such transfers.

While IONOS uses industry-standard measures to protect your information, no security measures are foolproof, and it is impossible to guarantee complete security of data sent or maintained via the internet.

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Collection

Does the service collect personal data from third parties? Yes

0/10

Decided May 22, 2020 (revision history). This question accounts for 12% of the final score.

This includes the use of data brokers and independent verification authorities (such as background check providers).

Possible Options

Yes0/10
Only for critical data7/10
No10/10

Citation

IONOS may also disclose aggregate, anonymous data based on information collected from users to investors and potential partners. In such cases, only statistical information will be disclosed and personally identifiable data will be kept strictly confidential. In case IONOS is sold, the information collected from users may be transferred to the new owners.

IONOS may from time to time engage third parties, including its own subsidiaries and affiliated companies, to preserve, analyze or otherwise store or manipulate data received by IONOS from its customers. In all such cases, third party service providers will be required to treat all such data with the same degree of care as IONOS and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy.

Click here to suggest a change or to flag this conclusion as incorrect, or here for more information.


Is it clear why the service collects the personal data that it does? Yes

10/10

Decided May 22, 2020 (revision history). This question accounts for 12% of the final score.

This question deals with transparency. Even if the service uses data for reasons that aren't ideal for privacy, provided they list all of those uses, the service can still receive full credit for this question. However, if they are not explicit about their uses (by employing language like "such as"), a lower score is assigned.

Possible Options

No0/10
Somewhat4/10
Mostly7/10
Yes10/10
No personal data is collected10/10

Citation

IONOS may use and share your personal information in order to provide the services requested. For example, your information may be provided to the domain registrar in order to process domain registrations, or with the relevant certificate authority to order an SSL certificate on your behalf. We will also share your information to the extent necessary to comply with ICANN's rules, regulations, and policies, and if your domains are not set to private registration, the publicly available WHOIS registry will contain personal information, including but not limited to your title, first name, surname, domain name, e-mail address, country, and phone number.

IONOS is required to supply some of your personal data in order to request an SSL certificate from the certificate authority. By submitting a request for an SSL certificate order or renewal through IONOS, you consent to IONOS releasing all required personal information to the certificate authority in order to fulfill the request and you acknowledge and understand that IONOS acts only as an intermediary between the customer and the certificate authority, in order to facilitate the order or renewal of the certificate. IONOS has no influence on the outcome of an SSL certificate request and cannot guarantee that any request for an SSL certificate order or renewal will be granted.

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Does the service allow the user to control whether personal data is used or collected for non-critical purposes? On an opt-out basis, but only for some non-critical data/uses

1.5/5

Decided May 22, 2020 (revision history). This question accounts for 6% of the final score.

Some services allow users to opt-out or opt-in to of non-critical collection or use of personal data, such as collecting data for personalized advertisements.

Possible Options

No0/5
On an opt-out basis, but only for some non-critical data/uses1.5/5
On an opt-out basis, for all non-critical data/uses3/5
N/A (no data used for non-critical purposes)5/5
On an opt-in basis5/5

Citation

IONOS may also collect information about how users access the website through log files and the use of cookies, and through third party services such as Mouseflow and Google Analytics. Such information may include standard information from your web browser (such as browser type and language), your Internet Protocol (“IP”) address, and the actions you take on IONOS's Web sites (such as the web pages viewed and the links clicked). To opt out of Mouseflow please visit www.mouseflow.com/opt-out/. [...] Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this Site by disabling the Google Analytics cookie on your browser (https://tools.google.com/dlpage/gaoptout/.) [...] Our customers and users will occasionally receive newsletters or e-mails with information on products, services, or special offers. Out of respect for the privacy of our users, IONOS gives them the opportunity to opt-out from receiving these types of communications.

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Handling

Does the policy allow personally-targeted or behavioral marketing? No

10/10

Decided May 22, 2020 (revision history). This question accounts for 12% of the final score.

Possible Options

Yes0/10
Yes, but you can opt-out3.5/10
Yes, but you must opt-in7/10
No10/10

Citation

We may also use this information and share it with trusted third parties for research purposes regarding the effectiveness of our website services, marketing, advertising and sales efforts, including, without limitation, for purposes of customer reviews (such as for the utilization of programs like Google Seller Ratings).

Click here to suggest a change or to flag this conclusion as incorrect, or here for more information.


Does the service allow third-party access to private personal data? Yes, not all parties specified

0/10

Decided May 22, 2020 (revision history). This question accounts for 12% of the final score.

The policy allows sharing personal data with third-parties (not just critical service providers), and does not explicitly list the third-parties.

This may come in the form of outright data sharing or by using local third-party analytics software (such as Google Analytics, which collects a plethora of user information).

Note that whether the policy allows sharing aggregated user data does not affect this question.

If the personal data is encrypted when it passes through the third-party, it does not count as third-party access (as the data is inaccessible to that party).

If personal data has been made public by, for example, posting it to a blog, it does not count as private personal information (and is therefore not considered by this question).

Possible Options

Yes, not all parties specified0/10
Yes, all parties specified (including non-critical service providers such as advertisers)3/10
Yes, not all parties specified (but only to critical service providers)7/10
Yes, all parties specified (only to critical service providers)8/10
No10/10

Citation

IONOS may use and share your personal information in order to provide the services requested. For example, your information may be provided to the domain registrar in order to process domain registrations, or with the relevant certificate authority to order an SSL certificate on your behalf. We will also share your information to the extent necessary to comply with ICANN's rules, regulations, and policies, and if your domains are not set to private registration, the publicly available WHOIS registry will contain personal information, including but not limited to your title, first name, surname, domain name, e-mail address, country, and phone number.

IONOS is required to supply some of your personal data in order to request an SSL certificate from the certificate authority. By submitting a request for an SSL certificate order or renewal through IONOS, you consent to IONOS releasing all required personal information to the certificate authority in order to fulfill the request and you acknowledge and understand that IONOS acts only as an intermediary between the customer and the certificate authority, in order to facilitate the order or renewal of the certificate. IONOS has no influence on the outcome of an SSL certificate request and cannot guarantee that any request for an SSL certificate order or renewal will be granted.

IONOS may also use the personally identifiable information collected by IONOS to contact customers regarding products and services offered by IONOS and, to the extent the user has agreed to it, by its trusted affiliates, independent contractors and business partners. We may also use this information and share it with trusted third parties for research purposes regarding the effectiveness of our website services, marketing, advertising and sales efforts, including, without limitation, for purposes of customer reviews (such as for the utilization of programs like Google Seller Ratings). IONOS will not sell or otherwise share this information with a third party for a third party\x92s marketing purposes, unless you specifically authorize such information sharing.

IONOS may also disclose aggregate, anonymous data based on information collected from users to investors and potential partners. In such cases, only statistical information will be disclosed and personally identifiable data will be kept strictly confidential. In case IONOS is sold, the information collected from users may be transferred to the new owners.

IONOS may from time to time engage third parties, including its own subsidiaries and affiliated companies, to preserve, analyze or otherwise store or manipulate data received by IONOS from its customers. In all such cases, third party service providers will be required to treat all such data with the same degree of care as IONOS and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy.

IONOS uses payment account information solely to check the financial qualifications of prospective Customers and to collect payment for the services provided by IONOS.

Click here to suggest a change or to flag this conclusion as incorrect, or here for more information.


When does the policy allow law enforcement access to personal data? When reasonably requested

3/5

Decided May 22, 2020 (revision history). This question accounts for 6% of the final score.

Possible Options

Always0/5
Not specified0/5
When reasonably requested3/5
Only when required by a court order or subpoena4/5
N/A (no personal data to share)5/5
Never (special legal jurisdiction)5/5

Citation

Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law, or if IONOS believes that disclosure is necessary to protect IONOS's rights and/or to comply with a judicial proceeding, court order, subpoena or other legal process. IONOS may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary. Please see our Subpoena Policy for more information.

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Does the service allow you to permanently delete your personal data? No

0/5

Decided May 22, 2020 (revision history). This question accounts for 6% of the final score.

Even if there is a reasonable delay before the data is fully deleted (as is common), the data still counts as "permanently deleted" and satisfies the parameters for this question.

Possible Options

No0/5
Yes, by contacting someone3/5
Yes, using an automated mechanism5/5
N/A (no personal information collected)5/5

Note

This policy doesn't have to require the service to allow you to delete your data

Click here to suggest a change or to flag this conclusion as incorrect, or here for more information.



Warnings

1&1 IONOS has no warnings published on PrivacySpy. PrivacySpy publishes warnings when it learns a service has announced a data breach or is found misusing user data. If you believe a warning should be published for 1&1 IONOS, submit one here.


Highlighted Policy Snapshot ALPHA

No highlighted policy snapshot has been created for this privacy policy. To view the policy at its original location, click here.

3.8/10

How we calculate ratings →


Version Added

May 22, 2020

Ratings Updated

May 22, 2020

Warnings

0

Maintained by

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