If you register to use, or use, one of our websites or services including FastMail https://www.fastmail.com, Pobox (Lifetime Email) https://www.pobox.com, Listbox https://www.listbox.com or Topicbox https://www.topicbox.com, personal information that may be collected directly from you includes name, billing address, mobile phone number, organisation name, your own domain name, IP address, browser user-agent and billing details (credit card, or PayPal account). We also collect some of this information if you are using our services on a trial basis. Our help page on each service explains how your information is deleted if you decide not to proceed.
We may also collect personal information such as IP address, device information and log information by using cookies. Please see Cookies for more information on this and our Cookies Policy.
We process mail sent and received from your account to block spam and fraud. We receive information from third party services to assist us in identifying spam. If you report a message to us, either through the service or via customer support, as spam or not spam, we may share that message with the third party service that flagged it to improve the accuracy of future filtering. See further below on your rights when we disclose your information to our third party service providers.
We also store information from your address book, calendar, notes and files on our servers until you delete them (for more information on data retention see our security help page). We will also share this information with your devices and external accounts where you have authorised us to do so.
We also collect the email content you create, upload, or receive from others when using our services. We use this information to deliver our services, like processing the terms you search for in order to return results or helping you add addresses to messages by suggesting recipients from your contacts.
Each time you connect to our service, we log your IP address, your client identifier (browser or mail client information) and your username. If you send mail, we also log the email address you're using to send mail and the email address you're sending to. If you take action on mail in your mailbox, we also log the activities taken. This is necessary for providing proof of delivery and fraud analysis. For example, we need this information for detecting deliverability issues if there are failures sending email that we either detect through monitoring or when you ask if email you are sending/receiving is working properly. We also need your IP address and username to help you validate if someone else has gained access to your account to send spam or for other fraudulent purposes. [...] In a multi-user account, if you are permitted to access and use a user account on any of our services by the registered user directly, we may collect the following information about you: IP address and name.
The registered account holder is responsible for your access and use if they provide you with access to and use of an account and the Personal Information residing in that account.